The Way2Go Card Florida by Debit MasterCard® is the safe and convenient electronic payment system for receiving your Florida Reemployment Assistance payments. The Florida Department of Economic Opportunity (DEO) has implemented the electronic payment system to reduce fraud and provide recipients with immediate access to their reemployment assistance benefits.
Florida’s “Way to Go” Card replaces paper reemployment assistance checks. Individuals that are approved to receive reemployment assistance benefits and not enrolled in direct deposit, will automatically receive a Florida Way2Go Debit Card in the mail.
For help with your Florida Reemployment Assistance Card, continue reading below.
Way2Go Card Florida Prepaid MasterCard®
- Florida Way2Go Debit MasterCard® can be used worldwide, anywhere MasterCard® is accepted
- FDIC Insured and PIN protected for a secure way to access your Florida Reemployment Assistance
- Use your Way2Go Card Florida to make purchases & get cash back at MasterCard® merchants
- No Monthly Maintenance Fees & Get Cash at any MasterCard® bank teller or MoneyPass ATM locations
- Unlimited 24/7 online access to your Florida Way2Go Debit MasterCard® balance and transaction history
- A Live Person is available to help 24/7 by contacting the Toll-Free Way2Go Card Customer Service Number
Way2Go Card Florida Customer Service Number
For questions related to the Florida Way to Go Card, call the toll-free Way2Go Florida Customer Service phone number at 833-888-2780. For international callers, please contact the customer service phone number listed on the back of your Florida Way 2 Go Debit Card.
Customer Service is available to answer your questions 24 hours a day, 7 days a week, 365 days a year.
You can call Way2Go Florida Customer Service to do the following:
- Report a lost or stolen Way to Go Florida Card
- Check your FL Way2Go Card balance
- Change your Way to Go Card PIN
- Review your Florida Way2Go transaction history
- Register a complaint about your Way2Go Card
- Have questions about Way to Go card usage
- Ask questions about international card usage
For more help, you can also visit your Way2Go Card Florida account online at www.goprogram.com.
Way to Go Florida Debit MasterCard® Fraud Prevention
Occasionally the Way2Go fraud prevention team may call you to verify if a specific transaction on your Way2Go Florida account. If they do call you, they will NEVER ask for your Social Security Number (SSN) or PIN number. Do not provide that information to anyone over the phone.
If you are unsure if a call is legitimate, hang up and call the Way2Go Card Florida Customer Service phone number at 833-888-2780.
How to Activate Way2Go Card Florida
To activate your Florida Way2Go Card by Debit MasterCard® and start receiving your reemployment assistance payments, call the toll-free phone number at 833-888-2780. You must set-up your Way2Go Card Personal Identification Number (PIN) before you can begin using your card.
Before you can create your 4-digit PIN for the FL Way2Go Card, you will be asked to provide:
- Florida Way2Go Debit MasterCard® Number
- Last 4-digits of your Social Security Number
- Date of Birth (MM/DD/YYYY)
Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN). You will be asked to enter your PIN a second time for verification.
Please note: You cannot receive your reemployment assistance benefits until you have successfully activated your card and registered your PIN.
After set-up is complete, you can start using your Way2Go Card and reemployment assistance benefits!
FL Way2Go Debit Card Balance Check
To access your Florida Way 2 Go Card reemployment balance and transaction history, please login to your Florida Reemployment Card online account. To login, visit the Way2Go Card Florida Login Website here.
For step-by-step instructions on how to check your FL Way2Go Card balance, read our complete article here.
For more help with your Reemployment Assistance benefits and the FL Way2Go Card including help with online account login, payment schedule, and card transaction fees, then continue reading below.
Florida EPPICard for Unemployment Benefits
Previously, the state of Florida used the VISA EPPICard to distribute Unemployment Insurance (UI) payments to Florida residents. If you currently have a Florida EPPICard for Unemployment benefits, click here to get more information on your card. For help checking your Florida Unemployment Card balance or login, check out our article here. We will walk you through the steps on how to successfully check your Florida EPPICard balance or login your Florida Unemployment Debit Card online account.
For help with your Way2Go Card Florida for reemployment assistance payments, continue reading below.
Way2Go Card Florida Login
If you need help logging into your FL Way2Go Card account to access your reemployment assistance payments, follow the instructions provided below.
- Visit the Florida Go Program website at www.goprogram.com.
- Enter your Way2Go Card Florida User ID
- Click the green “Login” button to be taken to your Florida Reemployment Card online account
You can also access your Way2Go Card Florida online account via your smartphone app.
Get additional help logging into your Florida Way2Go Card online account in our article here.
Florida Reemployment Benefits Payment Schedule
Your Florida reemployment benefit payments will be available on your Way2Go Card Florida Account on your scheduled deposit day. The funds will be available in your Florida Way2Go Debit MasterCard® account by 5pm on the banking day after your payment is deposited, received and processed.
Please note that benefits will not be deposited until your scheduled deposit date. For your specific reemployment assistance deposit date, contact your Florida DEO caseworker.
If you have questions about your Florida reemployment assistance payment, including when your benefits will be deposited to your FL Way2Go Card, please contact the Florida Department of Economic Opportunity. To contact the Florida DEO, call their Customer Service phone number at 1-833-352-7759.
You can also email them by visiting this page.
Florida Way2Go Debit MasterCard ATM Cash Withdrawal Fees
Avoid Transaction fees and Service charges with your Way2 Go Florida Debit MasterCard® by using “in-network” MoneyPass ATMs or MasterCard® Bank Tellers for cash withdrawals.
The Florida Way2Go Debit MasterCard® provides unlimited FREE ATM Cash Withdrawals at in-network MoneyPass ATM locations.
Your Way2Go Florida Debit Card is charged a $0.95 per transaction fee for any ATM Cash Withdrawals at out-of-network ATM locations.
For Bank Teller Cash Withdrawals, the Florida Way2Go Debit MasterCard® provides FREE unlimited bank teller withdrawals at MasterCard® Member Bank or Credit Union teller windows.
Way2Go Florida Transaction Fees & Charges
Additional fees associated with your Way2Go Florida Debit MasterCard® include:
- $0.10 fee for each mobile text alert for deposits after your one (1) FREE
- $0.50 fee for each request for Bill Pay through Go Program
- $0.95 fee per transaction for ATM cash withdrawals at out-of-network ATMs
- $0.95 fee per transaction for international ATM withdrawals + 3% conversion
- $1.50 fee per deposit transfer to a bank account
- $1.75 fee per month for account inactivity after 12 consecutive months of inactivity
- $4.50 fee for replacement cards after your one (1) FREE
- $14.50 fee for expedited 3-5 business day replacement card delivery
There are NO Fees for deposit notifications, point-of-sale transactions, cash back with purchase, ATM balance inquiries, contacting customer service, or transaction history requests.
How to Avoid Florida Way2Go Debit Card Fees
The best ways to avoid fees with your Way2Go Card Florida is to:
- Get Free Cash Back with your purchase at MasterCard® approved merchant locations
- Make ATM Cash Withdrawals at in-network MoneyPass ATM locations
- Access your balance and transaction history online
Florida Way2Go Card Fraud & Scams
Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information.
We will never request any of your personal information such as Social Security Number, Way2Go Card Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.
Being informed is your best defense. If you believe your Way2Go Card Florida account has been compromised, please call Florida Prepaid Debit MasterCard® Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your FL reemployment assistance payments.
Florida Reemployment Debit MasterCard Expiration
The Florida Way2Go Debit MasterCard® is good for three (3) years. If your card is about to expire, a new FL Way2Go Debit MasterCard® will be mailed out to you approximately 30-days before the Expiration Date listed on your card.
If your mailing address has changed since your card was issued, call the Customer Service hotline at 833-888-2780 or login your Florida Reemployment Assistance online account to update your mailing address. Your new Way2Go Card Florida cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your unemployment benefit payments.
Florida Way2Go Card Help
For additional questions or help with your Way2Go Card Florida or Reemployment Assistance payments, please let us know in the comments section. If you need additional help getting your Florida Unemployment Debit Card, also known as the Florida EPPICard, then check out our detailed Florida EPPICard guide for Unemployment.
For help with your Florida EPPICard for Child Support and TANF payments, check out our detailed Georgia Child Support EPPICard guide.
