The Tennessee Way2Go Card by Debit MasterCard® is the safe and convenient electronic payment system for receiving unemployment insurance payments. Tennessee Department of Labor and Workforce Development (TDLWD) has implemented the electronic payment system to reduce fraud and provide recipients with immediate access to their unemployment benefit payments.
The Tennessee Way2Go Card, also known as the Tennessee Unemployment Debit Card replaces paper unemployment checks. Individuals that are approved to receive Unemployment Insurance benefits in Tennessee and are not enrolled in direct deposit, will automatically receive a TN Way2Go Card in the mail.
For help with your Tennessee Way to Go Card and unemployment benefits, continue reading below.
Tennessee Way2Go Card (Tennessee Unemployment Debit Card)
- Tennessee Way2Go Debit MasterCard® can be used worldwide, anywhere MasterCard® is accepted
- FDIC Insured and PIN protected for a secure way to access your Tennessee Unemployment Payments
- Use your Tennessee Unemployment Debit Card to make purchases & get cash back at MasterCard® merchants
- No Monthly Maintenance Fees & Get Cash at any MasterCard® bank teller or MoneyPass ATM location
- Unlimited 24/7 online access to your Tennessee Way2Go Card balance and transaction history
- Customer service is available 24/7 by contacting the Toll-Free TN Way2Go Card Number
Way2Go Card Tennessee Customer Service Number
For help with how to contact Tennessee Way2Go Card Customer Service, we can help.
If you have questions related to the TN Way to Go Card, call their toll-free Customer Service phone number at 855-462-5887. For International callers, please contact Tennessee Way2Go Card Customer Service Number listed on the back of your Unemployment Debit Card.
Way2Go Card customer service agents are available to answer your questions 24 hours a day, 7 days a week, 365 days a year.
You can call Way2Go Card TN Customer Service to:
- Report a lost or stolen TN Way2Go Card
- Check your Tennessee Unemployment Card balance
- Change your Way2Go Debit Card PIN
- Review your TN Way to Go Card transaction history
- Register a complaint about your GA Way2Go Card
- Ask questions about Tennessee Unemployment Card usage
- Inquire about international card usage
Additionally, you can access your Tennessee Unemployment Card information online at www.goprogram.com or by using the Way2Go Card mobile app.
Tennessee Unemployment Debit MasterCard® Fraud Prevention
Occasionally the Way2Go fraud prevention team may call you to verify if a specific transaction. If they do call you, they will NEVER ask for your Social Security Number (SSN) or PIN number. Do not provide that information to anyone over the phone.
If you are unsure if a call is legitimate, hang up and call the Way2Go toll-free customer service phone number at 855-462-5887. They will be able to verify if the information request pertaining to your Tennessee Unemployment Card is legitimate.
How do I activate my Tennessee Way2Go Card?
To activate your Tennessee Way2Go Unemployment Card by Debit MasterCard® and start receiving your unemployment insurance (UI) payments, call the toll-free phone number at 855-462-5887. You can also activate your card through the GoProgram Mobile App. Click here to download the Way2Go App for Apple Store or Google Play.
Activate your Way to Go Card by creating a 4-digit Personal Identification Number (PIN) for your TN Way2Go Card.
To create your 4-digit PIN, you will be asked to provide:
- Tennessee Way2Go Debit MasterCard® Number
- Last 4-digits of your Social Security Number (SSN)
- Date of Birth (MM/DD/YYYY)
Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN). You will be asked to enter your PIN a second time for verification.
Please note: You cannot access or receive your unemployment benefits until you have successfully activated your Way2Go Card and registered your PIN.
Tennessee Unemployment Debit MasterCard Balance Check
You can check your Way 2 Go Card to get the current balance of your Tennessee unemployment benefits and transaction history.
To access your TN Way2Go Card balance, please login to your Unemployment Debit Card online account. For complete step-by-step instructions on on how to check your TN Way2Go Card Balance, read our balance check article here. To login, visit the Tennessee Way to Go Card online account login page here.
For more help with your Tennessee Unemployment benefits including help with online account login, unemployment payment schedule, and Way 2 Go Card transaction fees, then continue reading below.
For help with your Tennessee Way2Go Card for unemployment insurance payments, continue reading below.
Tennessee Way2Go Unemployment Debit Card Login
If you need help logging into your Tennessee Way2Go Card account to access your unemployment benefit payments, follow the instructions provided below.
- Visit the Tennessee Go Program website at www.goprogram.com.
- Enter your Tennessee Way2Go Card User ID
- Click the green “Login” button to be taken to your Tennessee Unemployment Card online account
You can also access your TN Way2Go Card online account via your Apple or Android smartphone app.
For more help with your Tennessee Way2Go Card online account login, follow our step-by-step login instructions here.
Tennessee Unemployment Benefits Payment Schedule
Your Tennessee Unemployment benefits will be available on your TN Way2Go Debit MasterCard® account within 48 hours of the payable week approved by the Tennessee Department of Labor and Workforce Development (TDLWD). Please note that you MUST certify your unemployment benefits each week in order to have them added to your TN Way2Go Card.
For questions regarding your Tennessee unemployment payments including deposit date, deposit amount, and more, please contact your TDLWD caseworker for help.
TN Way2Go Card & Unemployment Help
In addition, you can also visit the Tennessee DLWD Support Center with questions or about your unemployment benefits. To contact the Tennessee Department of Labor and Workforce Development, call their Customer Service phone number at 1-844-224-5818.
You can also live chat with them from 7:30 am to 4:00 pm Central by clicking the Help button at the lower right of the screen on any webpage of the TDLWD website.
Tennessee Way2Go Debit MasterCard ATM Cash Withdrawal Fees
Avoid Transaction fees and Service charges with your Tennessee Unemployment Debit MasterCard® by using “in-network” MoneyPass ATMs or MasterCard® Bank Tellers for cash withdrawals.
The TN Way2Go Card provides unlimited FREE ATM Cash Withdrawals at in-network MoneyPass ATM locations.
The Tennessee Way2Go Unemployment Debit MasterCard® provides two (2) FREE out-of-network ATM Cash Withdrawals each month. After that, you will be charged a $0.35 fee for each cash withdrawal.
For Bank Teller Cash Withdrawals, the Tennessee Way2Go Card® provides FREE unlimited bank teller withdrawals at MasterCard® Member Bank or Credit Union teller windows.
Tennessee Way2Go Unemployment Card Transaction Fees & Charges
Additional fees associated with your Tennessee Way2Go Debit MasterCard® include:
- $0.25 fee for each call to Customer Service after your four (4) FREE each month
- $0.35 fee for each cash withdrawals at out-of-network ATMs that exceed your two (2) FREE per month
- $0.50 fee per transaction for each ATM balance inquiry request
- 3% fee per transaction for international ATM withdrawals or card usage
- $5.00 fee for each TN Way2Go Card replacement with standard delivery
- $10.00 fee for expedited card replacement with 3-5 business day delivery
There are NO Fees for deposit notifications or alerts, point-of-sale transactions, cash back with purchase, MoneyPass ATM cash withdrawals, ATM denials, or transaction history requests.
How to Avoid Way2Go Card Tennessee Fees
The best ways to avoid fees with your Tennessee Unemployment Debit Card is to:
- Get Free Cash Back with your purchase at MasterCard® approved merchant locations
- Transfer your Tennessee Unemployment payment funds to a U.S. Bank Account for no charge
- Make ATM Cash Withdrawals at in-network MoneyPass ATM locations and MasterCard® Bank Tellers
Access your Tennessee Unemployment Card balance and transaction history online at GoProgram.com/li>
Tennessee Way2Go Card Fraud & Scams
Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information.
We will never request any of your personal information such as Social Security Number, Way2Go Card Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.
Being informed is your best defense. If you believe your Tennessee Unemployment Way2Go Card account has been compromised, please call Tennessee Unemployment Debit MasterCard® Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your TN unemployment insurance payments.
Way2Go Card Tennessee Expiration
The Way2Go Card Tennessee by Debit MasterCard® is good for three (3) years. If your card is about to expire, a new Tennessee Unemployment Debit MasterCard® will be mailed out to you approximately 30-days before the Expiration Date listed on your card.
If your mailing address has changed since your card was issued, call the Customer Service hotline at 855-462-5887 or login your Tennessee Unemployment Card Way2Go online account to update your mailing address. Your new TN Way2Go Card cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your unemployment benefit payments.
Tennessee Way2Go Card Help
For questions on your TN Way2Go Debit MasterCard® for Unemployment Insurance Payments, please let us know in the comments section. If you need additional help with your Tennessee Unemployment Card, check this list of TN Way2Go Card Frequently Asked Questions.