The Indiana VISA® Debit Card is the safe and convenient electronic payment system for receiving Unemployment Insurance payments. The Indiana Department of Workforce Development (DWD) implemented the electronic payment system to reduce fraud and provide recipients with immediate access to their Unemployment Insurance payments. For help with your Indiana VISA® EPPICard, continue reading below.

Indiana EPPICard for Unemployment

Indiana EPPICard (Indiana Debit Card)

  • Can be used to make purchases anywhere Visa® Debit Cards are accepted
  • Get cash at any ATM displaying the Visa® Card logo
  • No charge for cash withdrawals at PNC Bank or MoneyPass ATMs
  • Make purchases and get cash advances at grocery stores displaying Visa® or Interlink® logos
  • Get available balance and transaction history online or by phone
  • Contact Email Support – available online for all your Customer Service Questions 24/7

How to Contact Indiana VISA Debit Card

For questions related to the Indiana EPPICard (Indiana Prepaid VISA® Debit Card) for Unemployment, call their toll-free Customer Service phone number at 1-888-393-5866. You can also visit them online at Representatives are available to assist you 24 hours a day, 7 days a week.

If you are calling from an international location, please call the collect phone number 210-334-6615 to contact Indiana EPPICard Customer Service.

You can call customer service to do the following:

  • Report a lost or stolen EPPICard
  • Check your balance
  • Change your PIN
  • Review transaction history
  • Register a complaint about your Indiana EPPICard
  • Questions about card usage
  • Questions about international card usage

How to Activate the Indiana Prepaid VISA Debit Card

To activate your Indiana VISA® Debit Card for Unemployment payments, call the toll-free phone number at 1-888-393-5866 to set up your 4-digit PIN and start using your card today.

Before you can create your PIN, you will be asked to provide:

  • Indiana VISA® Card Number
  • Last 4-digits of your Social Security Number
  • Date of Birth (MM/DD/YYYY)

Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN). You will be asked to enter your PIN a second time for verification.

Please note: You cannot receive unemployment insurance payments until you have successfully activated your card and registered your PIN.

Indiana Unemployment Card Balance Check

To access your Indiana EPPICard balance and transaction history, please login your Indiana EPPICard online account. To login help, visit our Indiana EPPICard balance check article here.

For more help with your Indiana EPPICard including online account login, payment schedule, and transaction fees, then continue reading below.


Beginning February 1, 2020, the Indiana Department of Workforce Development is no longer be submitting payment to Unemployment Insurance Cardholders via the Indiana Visa EPPICard. To access your Indiana Unemployment Insurance benefits, please login the Uplink Client Self Service online portal to choose a new payment option. Your new payment options include direct deposit or a Key2Benefits prepaid MasterCard. Balances on the Visa EPPICard will remain available to spend or transfer to your personal bank account. For help using your Indiana Key2Benefits Prepaid MasterCard, check out our post here.

For help with your Indiana EPPICard for Unemployment payments, continue reading below.

Indiana EPPICard Account Login

If you need help logging into your Indiana EPPICard account, read our article on EPPICard Indiana Login.

Indiana Unemployment Insurance Payment Schedule

Indiana Unemployment payments are available in your Indiana VISA® Debit Card account for use on the banking day after your payment is deposited, received and processed.

Your Unemployment Insurance payments are posted in accordance with DWD monthly and weekly payment cycles. If you have questions about your Indiana Unemployment Insurance payments, including when your payment cycle, please contact the Indiana Department of Workforce Development (DWD). To contact the Indiana DWD, call their Customer Service phone number at 1-800-891-6499. They are available to assist you Monday through Friday from 8 a.m. to 4 p.m.

Indiana Unemployment Card ATM Cash Withdrawal Fees

Avoid Transaction fees and Service charges with your Indiana VISA® Debit Card by using “in-network” PNC Bank or MoneyPass ATMs or VISA® Bank Tellers for cash withdrawals. You can also get cashback at any retailer displaying the VISA or Interlink logos.

The Indiana VISA® EPPICard provides unlimited free ATM Cash Withdrawals at in-network PNC Bank and MoneyPass ATM locations.

For transactions at out-of-network ATMs, the Indiana EPPICard allows one (1) FREE ATM Cash Withdrawal per month. Any additional ATM Cash Withdrawal conducted at an out-of-network ATM is subject to a $0.75 per transaction fee.

For transactions outside of the United States, there is a fixed 3% conversion fee for each International ATM Cash Withdrawal or Transaction.

For Bank Teller Cash Withdrawals, the Indiana VISA® Debit Card provides free withdrawals at VISA Member Bank locations.</p

Indiana VISA® Debit Card Transaction Fees & Charges

Additional fees associated with your Indiana VISA® EPPICard include:

  • $15.00 fee for expedited replacement card delivery

How to Avoid Indiana VISA® Debit Card Fees

The best ways to avoid fees with your Indiana EPPICard is to:

  • Get Free Cash Back with your purchase at VISA® or Interlink merchant locations
  • Make ATM Cash Withdrawals at PNC Bank or MoneyPass ATM locations
  • Keep your Indiana EPPICard safe to avoid replacement

Indiana EPPICard Fraud & Scams

Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information.

We will never request any of your personal information such as Social Security Number, EPPICard Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.

Being informed is your best defense. If you believe your Indiana EPPICard account has been compromised, please call Indiana VISA® Debit Card Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your Indiana Unemployment Insurance payments.

Indiana VISA® Debit Card Expiration

The Indiana VISA® Debit Card is good for three (3) years. If your card is about to expire, a new Indiana VISA® Debit Card will be mailed out to you approximately 30-days before the Expiration Date listed on your card.

If your mailing address has changed since your card was issued, call the Indiana Customer Service hotline (1-888-393-5866) or click here to find out how to update your address. Your new Indiana VISA® Debit Card cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your Indiana Unemployment payments.

For information on the Indiana’s new debit card for Unemployment Insurance payments, Key2Benefits MasterCard, check out our detailed article here.



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