The AL Vantage Card by Debit MasterCard® is the safe and convenient electronic payment system for receiving Alabama Unemployment Insurance payments. The Alabama Department of Labor (ADOL) has implemented the electronic payment system to reduce fraud and provide recipients with immediate access to their unemployment payments. For help with your Alabama Vantage Debit MasterCard®, formerly known as the Alabama EPPICard, then continue reading below.
AL Vantage Card for Unemployment (Alabama Vantage Debit MasterCard®)
- Alabama Debit MasterCard® can be used worldwide, anywhere MasterCard® is accepted
- FDIC Insured and PIN protected for a secure way to access your Alabama Unemployment Payments
- Use your AL Vantage Card to make purchases & get FREE cash back at any MasterCard® merchant
- No Monthly Maintenance Fees & Get Cash fast at any MasterCard® bank teller or MoneyPass ATM
- Unlimited 24/7 online access to your Alabama Unemployment Card balance and transaction history
- Customer service is available 24/7 by contacting the Toll-Free Unemployment Card Phone Number
How to Contact Alabama Unemployment Debit MasterCard®
If you have questions about your Alabama UI Card payments or need additional help with your AL Vantage Card, customer service is available to assist you.
You can call customer service to do the following:
- Report a lost or stolen AL Vantage Card
- Check your AL Unemployment balance
- Change your 4-digit PIN
- Review your transaction history
- Register a complaint about your AL Vantage
- Ask questions about card usage
- Questions about international card usage
AL Vantage Card Customer Service Number
For questions related to the AL Vantage Card (Alabama Unemployment Debit MasterCard®) for Unemployment Compensation, call their toll-free Customer Service phone number at 1-877-253-0757. You can also visit them online atF www.eppicard.com.
For International callers, please call 1-866-569-0417 to contact Alabama Unemployment Card Customer Service. They are available to assist you 24 hours a day, 7 days a week, 365 days a year.
How to Activate the AL Vantage Card for Unemployment Payments
To activate your Alabama Unemployment Card by Debit MasterCard®, call the toll-free phone number at 1-877-253-0757 to set up your 4-digit PIN and start using your card today.
Before you can create your PIN, you will be asked to provide:
- Alabama Unemployment Debit MasterCard® Number
- Last 4-digits of your Social Security Number (SSN)
- Date of Birth (MMDDYYYY)
Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN). You will be asked to enter your PIN a second time for verification.
Please note: You cannot receive unemployment payments until you have successfully activated your card and registered your PIN.
Alabama Unemployment Card Balance Check
To access your AL Vantage Card balance and transaction history, please login your Alabama Unemployment Card online account. To login, visit your the AL Vantage Card Account home page here.
For more help with your Alabama Vantage Debit Card including online account login, payment schedule, and transaction fees, then continue reading below.
For help with your AL Vantage Card for Unemployment benefits and payments, continue reading below.
Alabama Vantage Account Login
If you need help logging into your AL Vantage account to access your Alabama Unemployment benefits, read our article on Alabama Vantage Card Login.
Alabama Unemployment Benefits Payment Schedule
Alabama Unemployment benefits payments are available in your Alabama Debit MasterCard® account for use on the banking day after your payment is deposited, received and processed.
Your AL Unemployment Compensation payments are posted in accordance with DOL monthly and weekly payment cycles. If you have questions about your Alabama Unemployment benefits payments, including when your payment cycle, please contact the Alabama Department of Labor (DOL). To contact the Alabama DOL, call their Customer Service phone number at 1-877-253-0757.
For questions about your Alabama Unemployment Debit Card, call the customer service hotline at 1-833-888-2779. For any additional assistance, email [email protected].
Alabama Unemployment Card ATM Cash Withdrawal Fees
Avoid Transaction fees and Service charges with your Alabama MasterCard® Debit Card by using “in-network” MoneyPass ATMs and MasterCard® Bank Tellers for cash withdrawals.
The Alabama Debit MasterCard® provides FREE Unlimited ATM Cash Withdrawal per month at in-network MoneyPass ATM locations.
Cash Withdrawals at an out-of-network ATM is subject to a fee of $1.30 per transaction.
For Bank Teller Cash Withdrawals, the Alabama Debit MasterCard® provides FREE Unlimited Bank Teller Cash Withdrawals per deposit at any MasterCard Member Bank location.
For transactions outside of the United States, there is a 2% fee of the transaction amount for each International ATM Cash Withdrawal. This does not include any ATM or Balance Inquiry fees that may apply.
Alabama Unemployment Debit MasterCard® Transaction Fees & Charges
Additional fees associated with your Alabama Debit MasterCard® include:
- $0.35 fee for each call to Automated Customer Service that exceeds your eight (8) free per month
- $0.45 fee for each call to Customer Service that exceeds your one (1) free per month
- $1.00 fee each month for account inactivity that exceeds 12 months
- $4.00 card replacement fee with standard delivery (5-8 bus. days)
- $15.00 fee for expedited Debit MasterCard replacement and delivery (2-3 bus. days)
How to Avoid Alabama Debit MasterCard® Fees
The best ways to avoid fees with your Alabama Debit MasterCard® is to:
- Get Free Cash Back with your purchase at MasterCard® approved merchant locations
- Make ATM Cash Withdrawals at MoneyPass ATM locations
- Make balance inquiries at MoneyPass ATMs or online by using your AL Vantage Card account
AL Vantage Card Fraud & Scams
Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing is a type of scam designed to steal your personal information.
We will never request any of your personal information such as Social Security Number, Card Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.
Being informed is your best defense. If you believe your Alabama Vantage account has been compromised, please call Alabama Debit MasterCard® Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your Pennsylvania Unemployment Compensation payments.
Alabama Debit MasterCard® Expiration
The Alabama Debit MasterCard® is good for three (3) years. If your card is about to expire, a new Alabama Debit MasterCard® will be mailed out to you approximately 30-days before the Expiration Date listed on your card.
If your mailing address has changed since your card was issued, call the Customer Service phone number at 1-800-361-4524 or click here to find out how to update your address. Your new Alabama Debit MasterCard® cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your Alabama Unemployment benefits payment.
Alabama Unemployment Card Help
For more information on your Alabama Debit MasterCard® for Unemployment benefits payments, check out our Alabama Unemployment Card article.
If you are also receiving Child Support payments in Alabama, get help and information on the Alabama EPPICard for Child Support.