The Iowa VISA® Debit Card is the safe and convenient electronic payment system for receiving Unemployment Insurance payments. Iowa implemented the electronic payment system to reduce fraud and provide recipients with immediate access to their Unemployment and benefits payments. For help with your Iowa EPPICard by VISA® Debit Card, continue reading below.

Iowa EPPICard for Unemployment

Iowa EPPICard (Iowa VISA® Debit Card)

  • Iowa Prepaid VISA® Debit Cards can be used worldwide, anywhere VISA® is accepted
  • FDIC Insured and PIN protected for a secure way to access your Iowa Unemployment and Benefits Payments
  • Use your Iowa VISA® Debit Card to make purchases & get free cash back at any VISA® merchant
  • No Monthly Maintenance Fees & Get Cash fast at any VISA® bank teller or Wells Fargo, Money Pass or Alliance One ATM
  • Unlimited 24/7 online access to your Iowa Unemployment Card balance and transaction history
  • Customer service is available 24/7 by contacting the Toll-Free VISA® Debit Card Phone Number

How to Contact Iowa VISA Debit Card

For questions related to the Iowa EPPICard (Iowa Prepaid VISA® Debit Card) for Unemployment, call their toll-free Customer Service phone number at 1-866-899-5611. You can also visit them online at

For International callers, please call 1-210-331-2262 to contact Iowa EPPICard Customer Service. They are available to assist you 24 hours a day, 7 days a week, 365 days a year.

You can call customer service to do the following:

  • Report a lost or stolen EPPICard
  • Check your balance
  • Change your PIN
  • Review transaction history
  • Register a complaint about your IA EPPICard
  • Questions about card usage
  • Questions about international card usage

How to Activate the Iowa Prepaid VISA Debit Card

To activate your Iowa VISA® Debit Card for benefits payments, call the toll-free phone number at 1-866-899-5611 to set up your 4-digit PIN and start using your card today.

Before you can create your PIN, you will be asked to provide:

  • Iowa VISA® Card Number
  • Last 4-digits of your Social Security Number
  • Date of Birth (MM/DD/YYYY)

Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN). You will be asked to enter your PIN a second time for verification.

Please note: You cannot receive unemployment or benefits payments until you have successfully activated your card and registered your PIN.

Iowa EPPICard Balance Check

To access your Iowa EPPICard balance and transaction history, please login your Iowa EPPI Card online account. To login, visit your the Iowa EPPICard Account home page here.

For more help with your Iowa EPPI Card including online account login, payment schedule, and transaction fees, then continue reading below.

For help with your Iowa EPPICard for Unemployment and benefits payments, continue reading below.

Iowa EPPICard Account Login

If you need help logging into your Iowa EPPICard account, read our article on EPPICard Iowa Login.

Iowa Unemployment Insurance Payment Schedule

Iowa Unemployment payments are available in your Iowa VISA® Debit Card account for use on the banking day after your payment is deposited, received and processed.

Your Unemployment Insurance payments are posted in accordance with your monthly and weekly payment cycles. If you have questions about your Iowa Unemployment benefits payment, including your payment cycle, please contact Iowa Workforce Development. To contact the Iowa Workforce Development, call their Customer Service phone number at 1-866-899-5611.

Iowa EPPICard ATM Cash Withdrawal Fees

Avoid Transaction fees and Service charges with your Iowa VISA® Debit Card by using “in-network” Wells Fargo, Money Pass, and Alliance One ATMs or VISA® Bank Tellers for cash withdrawals.

The Iowa VISA® Debit Card provides one (1) FREE ATM Cash Withdrawals per month at in-network Wells Fargo, MoneyPass, and Alliance One ATM locations. Any Wells Fargo, MoneyPass, or Alliance One ATM Cash Withdrawals over your one free monthly withdrawals will incur a $1.35 fee.

Any ATM Cash Withdrawal conducted at an out-of-network ATM is subject to a $1.35 per transaction fee.

For transactions outside of the United States, there is a $3.00 fixed fee, plus a 3% conversion fee for each International ATM Cash Withdrawal or Transaction.

For Bank Teller Cash Withdrawals, the Iowa VISA® Debit Card provides FREE unlimited withdrawals at VISA Member Bank locations.</p

Iowa VISA® Debit Card Transaction Fees & Charges

Additional fees associated with your Iowa VISA® Debit Card include:

  • $0.50 fee for each ATM balance inquiry
  • $0.40 fee for each call to customer service that exceeds your six (6) free per month
  • $5.00 fee for each card replacement outside of your allotted one (1) free per year
  • $15.00 fee for expedited overnight card delivery

How to Avoid Iowa VISA® Debit Card Fees

The best ways to avoid fees with your Iowa VISA® Debit Card is to:

  • Get Free Cash Back with your purchase at VISA® approved merchant locations
  • Make ATM Cash Withdrawals at Wells Fargo, MoneyPass or Alliance One ATM locations
  • Make balance inquiries online by using your Iowa EPPICard account

Iowa EPPICard Fraud & Scams

Please be aware that there are current reports of phishing emails, cell phone text messages, and phishing phone calls that are intended to obtain personal and/or card information. Phishing is a type of scam designed to steal your personal information.

We will never request any of your personal information such as Social Security Number, EPPICard Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.

Being informed is your best defense. If you believe your Iowa EPPICard account has been compromised, please call Iowa VISA® Debit Card Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your Iowa Unemployment Insurance payments.

Iowa VISA® Debit Card Expiration

The Iowa VISA® Debit Card is good for three (3) years. If your card is about to expire, a new Iowa VISA® Debit Card will be mailed out to you approximately 30-days before the Expiration Date listed on your card.

If your mailing address has changed since your card was issued, call the Customer Service hotline (1-866-899-5611) or click here to find out how to update your address. Your new Iowa VISA® Debit Card cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your Iowa Unemployment payments.

Iowa Unemployment Insurance Card Help

For more information on your Iowa VISA® Debit Card payments, check out our detailed Iowa Unemployment Card article.

For questions related to the Iowa EPPICard (Iowa Debit Card), call Customer Service at 1-866-899-5611. For Customer Service outside of the United States, call collect by dialing 1-210-331-2262. Customer Service is available 24 hours a day, 7 days a week.

You can call customer service about the following issues: Reporting lost or stolen cards, Balance inquiries, PIN changes, Transaction history requests, Registering a complaint about a card issue, Questions about card usage and questions about international card usage.

To register your card or log into your Iowa Debit Card account, click here.

Cardholders who have any questions about their IWD case, including when your payments have been deposited to your Iowa Debit Card ™, should contact your nearest Workforce Development Center or visit



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