(Last Updated on 3/9/19)
If you need Eppicard Change of Address instructions, we can help. For most people, changing address on their Eppicard can become quite a challenge. This is due to the fact that most cardholders are not used to accessing their EPPICard Account online so when they have to perform a transaction that can easily be done with online help, it becomes a frustrating process.
This Post will Cover:
- Eppicard Change of Address Instructions
- How to Confirm Address On Eppicard for Replacement Card
- Why You Cannot Change EPPICard Address online
Eppicard Change of Address Instructions
Here is how to change your address on your EPPICard:
Step 1 – Call Customer Service
The first step in changing the address on your EPPICard is to visit your state’s Eppicard page and locate the customer service number. Click here to get to the main website.
Once you get to the website and you locate your state’s main page, you have to pick the right card page. If your state offers both the EPPICard Child Support Card and the EPPICard Unemployment Benefits Card, then you need to select the page that applies to you.
On that page, you will see a link to “Toll-Free Customer Service”. Call the number provided and follow the prompts to talk to a live customer service person.
Step 2 – Change Address Over the Phone
Once you reach a live person, let them know you would like to change the address on your EPPICard.
They will verify your identity to make sure you are who you say you are. Be sure to have your card information ready. Once the verify your identity, they will be able to help you change your address.
If you are changing your address because your current card is about to expire, make sure they have not already mailed your replacement card to the old address. They will have to cancel that card since it will not be forwarded to you.
If you are unable to get a live person, click here for help in getting someone on the phone.
How to Confirm Address On Eppicard for Replacement Card
If your card is about to expire, EPPICard will mail you a replacement card within 30 days before the card expires.
However, be sure you have the correct mailing address on file with EPPICard. That is because if you have an incorrect address, the US Postal Service is instructed NOT to forward EPPICard mail to a forwarding address.
You, therefore, have to update the address on the account before your card expires, so that your new card will be mailed to your current address.
A lot of cardholders have reported problems with getting customer service on the phone to change the address on their card. Our advice is to keep trying using some of the techniques we have shared on the customer service page.
Here is how to verify that EPPICard has the correct address on file for you and speak to a LIVE person:
First, call the customer service number for your card as shown in the first step above.
Once you have verified your identity, select the “lost or stolen card” option from the menu. You will then be asked “Is your mailing address correct?” and you can hit “2” for NO, which immediately transfers you to a live customer service rep who can change your address for you.
Why You Cannot Change Address online
You would think that since it is so hard to get someone from EPPICard on the phone, EPPIcard will at least allow users to change their address online.
However, there is no way around it, you have to call customer service to change your address.
We suspect that due to fraud concerns (and due to the fact that cardholders have become targets for fraud), they feel it is safer to have you call customer service, verify your identity before you change the address on the account.
Until they change this process, this is what you have to do to get your address updated on your account.
6 thoughts on “Eppicard Change of Address Help”
Why do they set up the automated system so you have no choice and cannot get a live person no matter what you do. I just need to change my address with Eppicard, already completed the address change with the child support office. This is ridiculous. No wonder some parents don’t get their back child support they are owed. You cannot access this at all and no information on the website either, except the automated telephone number. Very frustrating…
For TEXAS Call 800-252-8014, go through the prompts and they will transfer you to a live person with Eppicard. Take less than 5 minutes.
How to get Eppicard customer service live person
When you dial the EPPICard toll free number (the number on the back of your card), do not press any button on your phone. Wait until it repeats itself about 4 times and says call back later or wait for a customer service representative. After several minutes (yes, several minutes), you are likely to get someone to pick up. Essentially, once you dial the number, don’t do anything else, just wait on the phone and let the phone go through all the greetings and messages several times, after that, just wait and see if someone picks up.
Let us know if you were able to get a live person using this workaround. Others have reported success so we want to get your feedback so we know what is working. If you tried another method to get customer service and it worked, please share it in the comments section below so that other frustrated card holders can get the help they desperately need.
I was not able to get thru. It kept hanging up on me. I feel the state has found another way to steal our money. No One, from eppicard or the child support office, is helping. My card is broken and I can’t order a replacement until I update my address. Pissed to an endless level.
I just did what you said to do. It took 5 times of listening for it to put me through to customer service. She said next time just to push that the card was lost or stolen and it would put me through to them as well. Thank you so much this really helped, I have been trying for a month to get through, never thought just to let it keep going. My card is from New Hampshire if that helps anyone else.
I also need to change my address. It is now hanging up on me. This is yet another way for the state to take $ from us, yet this is our children’s money. This is robbery and I am in utter disgust of this system.
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