If your new Eppicard Debit Card is delayed, you are not alone. We have received many complaints that Eppicard is taking a long time to ship new eppicards to beneficiaries even weeks after they have been approved for the card.
In some cases, especially with Child Support cases, the funds have already been deposited on the card and the recipient is waiting to use the funds or desperately needs the funds. But without the card, there is nothing that can be done to access the funds.
Understandably, this is very frustrating for customers so the first instinct is to call the eppicard debit card customer service – which is a frustrating process in itself.
EPPICard Customer Service
Each state’s Eppicard has a toll free number with live representatives. However, getting someone on the phone to answer your questions is another battle.
As we have documented on this website several times, getting a hold of a live person to answer your questions is close to impossible.
On our Eppicard customer service page, we have tips that will help you get a live representative on the phone.
Delayed EPPICard? Here’s Why
One of the most common reasons why cards are delayed is an address discrepancy. The United States Postal Service does not forward EPPICard mail to a forwarding address.
So, if your brand new Eppicard or your replacement card is sent to your old address and you have moved, your EPPICard debit card will be sent BACK.
If this is the case, you will have to call EPPICard customer service for your state and make sure they have your most current address in order for the card to be resent.
Otherwise, it will just sit in limbo since the post office will return it back to EPPICard. Eppicard will just sit on it until you call to change your address.
Also, unfortunately, due to fraud reasons, you cannot change your address online, so you have to call customer service.