The Tennessee Way2Go Card by Debit MasterCard® is the safe and convenient electronic payment system for receiving Child Support payments. The Tennessee Department of Human Services (DHS) implemented the electronic payment system to reduce fraud and provide recipients with immediate access to their Child Support payments. For help with your Tennessee Child Support Card, continue reading below.
Way2Go Card Tennessee (Tennessee Child Support Card)
- Way2Go Card Tennessee by Debit MasterCard® can be used worldwide, anywhere MasterCard® is accepted
- FDIC Insured and PIN protected for a secure way to access your TN Child Support Payment
- Use your Tennessee Way2Go Card to make purchases & get cash back at MasterCard® merchants
- No Monthly Maintenance Fees & Get Cash at any MasterCard® bank teller or ATM location
- Unlimited 24/7 online access to your TN Child Support Card balance and transaction history
- Customer service is available 24/7 by contacting the Toll-Free Way2Go MasterCard® Phone Number
How to Contact Tennessee Way2Go Card Customer Service
For questions related to the Tennessee Way2Go Prepaid MasterCard® for Child Support benefits, call their toll-free Customer Service phone number at 1-855-462-5888. You can also visit the the Tennessee Child Support Debit Card Program website online at www.goprogram.com.
For International callers, please contact Customer Service using the phone number listed on the back of your card. Way2Go Tennessee Customer Service is available 24 hours a day, 7 days a week, 365 days a year.
You can call Tennessee Way to Go Card Customer Service to do the following:
- Report a lost or stolen TN Way2Go Card
- Check your balance Way2Go Card Tennessee
- Change your PIN
- Review transaction history
- Register a complaint about your TN Way to Go Card
- Questions about card usage
- Questions about international card usage
Tennessee Child Support Phone Number
For questions related to your Tennessee Child Support payments, please contact the Tennessee Department of Human Services Child Support Offices. You can speak with a live customer service representative about your Child Support payments by calling the toll-free TN Child Support Phone Number at 1-800-838-6911.
In addition, you can call the Tennessee Department of Human Services Customer Service Phone Number toll-free at 615-313-4700.
How to Activate Tennessee Way to Go Card
To activate your Tennessee Way to Go Card and start receiving Child Support payments, call the toll-free Way2Go Card TN Child Support Number at 1-855-462-5888. You can also activate your Tennessee Child Support Card through the GoProgram Mobile App. Click here to download the Way2Go App for Apple Store or Google Play.
Activate your Way2Go Card Tennessee by creating a 4-digit Personal Identification Number (PIN) for your Go Program account.
To create your 4-digit PIN, you will be asked to provide:
- Tennessee Way2Go Debit MasterCard® Number
- Last 4-digits of your Social Security Number (SSN)
- Date of Birth (MM/DD/YYYY)
Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN). You will be asked to enter your PIN a second time for verification.
Please note: You cannot access or receive your child support payments until you have successfully activated your Tennessee Way2Go Card and registered your PIN.
Tennessee Way2Go Prepaid MasterCard® Fraud Prevention
Occasionally the Way2Go fraud prevention team may call you to verify if a specific transaction. If they do call you, they will NEVER ask for your Social Security Number (SSN) or PIN number. Do not provide that information to anyone over the phone.
If you are unsure if a call is legitimate, hang up and call the Way2Go toll-free customer service phone number at 1-855-462-5888. They will be able to verify if the information request pertaining to your Tennessee Child Support Card is legitimate.
Way2Go Tennessee Card Balance Check
To access your Tennessee Way2Go Card balance and transaction history, please login your Tennessee Child Support Card online account. To login, visit the TN Way2Go Card Login Page on the Go Program website at www.goprogram.com.
For help with how to check your TN Way to Go Card balance and access your Tennessee Child Support benefits and transaction history, follow the instructions provided below.
Way 2 Go Card Tennessee Balance Check Instructions
There are three ways to check your Tennessee Child Support Card balance – online, by phone, or in-person. Follow the step-by-step instructions provided below on how to check your balance using each method.
Check Tennessee Child Support Card Balance Online
To check your Tennessee Way2Go Card balance, please login to your Child Support Debit Card online account. To login and access your current Child Support payments balance, follow our login instructions here and visit the Tennessee GoProgram Account Login Page.
Check TN Way2Go Card Balance by Phone
To check the balance on your Tennessee Child Support Card, please call the toll-free TN Way2Go Card Customer Service phone number at 1-855-462-5888.
Check Way2Go Tennessee Balance In-Person
You can check your Way 2 Go Tennessee Debit Card balance in-person at any MoneyPass ATM location. To find a MoneyPass ATM location near you, click here.
For help with your Way2Go Card Tennessee and child support payments including payment schedule, online account login, and card transaction fees and service charges, then continue reading below.
If you are also receiving Unemployment Insurance in Tennessee, be sure to check out our Tennessee Unemployment Debit Card article.
For help with your Way2Go Card Tennessee for Child Support benefit payments, continue reading below.
Way2Go Card Tennessee Login
If you need help logging into your TN Way2Go Card account to access your child support payments online, follow the instructions provided below.
- Visit the Tennessee Go Program website at www.goprogram.com.
- Enter your Tennessee Way2Go Card User ID Information
- Click the green “Login” button to be taken to your Tennessee Child Support Card online account
You can also access your Way to Go Card TN online account via your Apple or Android smartphone app.
For more help with your Way2Go Card Tennessee login on the Go Program website, read our step-by-step login instructions here. Additionally, you can also contact TN Way to Go Card Customer Service by calling 1-855-462-5888.
Tennessee Child Support Login
If you are currently enrolled in Tennessee Child Support and need help logging into your online account, we can help. Your TN Child Support online account can be used to manage your user profile, manage your electronic payment card account (Way2Go Card Tennessee), manage direct deposit, repay an overpayment, and make a payment.
Login your TN Child Support Card Online Account by visiting the Tennessee Child Support Login Page. Once on the page, click the “User Login” link, then enter your Tennessee Child Support User ID. After that, click the “Login” button to gain access to your Tennessee Child Support account.
If this is your first time using the Tennessee Child Support website, you must first create an account. You can do so by clicking the “New to the Website? Register Here” link on the page – located below the login.
For help logging in your TN Child Support online account, please contact the Tennessee DHS Child Support Offices at 1-800-838-6911. They will provide you with step-by-step instructions to successfully login your online account.
Tennessee Child Support Payment Schedule
Your TN Child Support payments are available on your TN Way2Go Card account within 48 hours of the payable week approved by the Tennessee Department of Human Services (DHS).
For questions regarding your Tennessee child support payments including deposit date, deposit amount, and more, please contact your child support caseworker for help.
To find out how much you can expect to receive in TN Child Support benefits, use the Tennessee Child Support Calculator and Payment System.
Tennessee Child Support Card Help
In addition, you can visit the Tennessee Child Support Website with questions about your benefit payments. To contact theTennessee Child Support Offices, call their Customer Service phone number at 1-800-838-6911.
Way2Go Card Tennessee ATM Cash Withdrawal Fees
Avoid Transaction fees and Service charges with your Tennessee Child Support Card by using “in-network” MoneyPass and Comerica Bank ATM locations or MasterCard® Bank Tellers for cash withdrawals.
The Tennessee Way2Go Card provides unlimited FREE ATM Cash Withdrawals per month at in-network ATM locations. You can withdrawal a maximum of $500.00 in one calendar day.
The TN Way2Go Prepaid MasterCard® provides two (2) FREE ATM Cash Withdrawals at “out-of-network” ATM locations per month. After your two free, you are charged a $0.95 fee for each ATM Cash Withdrawal at an “out-of-network” ATM location.
For Bank Teller Cash Withdrawals, the Way2Go Card Tennessee provides FREE unlimited bank teller withdrawals at MasterCard® Member Bank or Credit Union teller windows.
Tennessee Way2Go Card Transaction Fees & Charges
Additional fees associated with the Way to Go Card TN include:
- $5.00 fee for each Tennessee Way2Go Card replacement
- $10.00 fee for expedited 3-5 business day replacement card delivery
There are NO Fees for Tennessee Way to Go Card online balance inquiries or transaction history requests, reoccurring bank account transfers, in-network ATM transactions, point-of-sale purchase transactions, cardholder alerts, or deposit notifications.
How to Avoid Fees with the Way 2 Go Card Tennessee
The best ways to avoid fees with your Tennessee Child Support Card is to:
- Get Free Cash Back with your purchase at MasterCard® approved merchant locations
- Make ATM Cash Withdrawals at in-network ATM locations
- Check your Way2Go Card Tennessee balance online at GoProgram.com
- Make cash withdrawals at MasterCard Credit Union or Bank Tellers
Haven’t Received the Tennessee Way2Go Card?
If you’ve been approved for the Tennessee Child Support Card, but you still haven’t received your Way2Go Card in the mail after 10-business days, then here’s what you should do:
- Contact Go Program Way2Go Card Services at 1-855-462-5888
- Reach out to your Tennessee Child Support Caseworker
- Call the Tennessee DHS Customer Service phone number at 615-313-4700
How to get a new Tennessee Child Support Card
If your Way2Go Card Tennessee has been lost, stolen, or damaged, you will need to submit a request for a replacement card. To get a new TN Way2Go Card, call the Tennessee Way2Go Customer Service phone number at 1-855-462-5888.
Tennessee Way2Go Debit MasterCard® Fraud & Scams
Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information.
We will never request any of your personal information such as Social Security Number, Way2Go Card Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.
Being informed is your best defense. If you believe your Tennessee Child Support Card has been compromised, please call Tennessee Child Support Card Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your Tennessee Child Support payments.
Way2Go Tennessee Card Expiration
The Tennessee Way2Go Card by Debit MasterCard® is good for three (3) years. If your card is about to expire, a new CA Child Support Card will be mailed to you 30-days before the expiration date listed on your card.
If your mailing address has changed since your card was issued, call the TN Way2Go Card Customer Service phone number at 1-800-838-6911. Additionally, you can login your TN Way to Go Card online account on the GoProgram website to update your mailing address. Your new Tennessee Way2Go Card cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your child support payments.
Tennessee Way2Go Child Support Card Help
For questions on your Tennessee Way2Go Debit MasterCard® for Child Support, please let us know in the comments section. We are happy to provide you with help.
If you are also receiving Tennessee Unemployment Insurance (UI) payments, check out our information on the Tennessee Unemployment Debit Card.