The California Way2Go Card by Debit MasterCard® is the safe and convenient electronic payment system for receiving your Child Support payments. California Child Support Services (CSS) has implemented the electronic payment system to reduce fraud and provide recipients with immediate access to their Child Support benefits. Previously known as the California EPPICard, Way2Go Card California is the new payment system for receiving your CA Child Support benefits. For help with your Way2Go Card California by Debit MasterCard® to access your California child support payments, continue reading below.
(California Child Support Card)
- Way2Go Card California by Debit MasterCard® can be used worldwide, anywhere MasterCard® is accepted
- FDIC Insured and PIN protected for a secure way to access your CA Child Support Payments
- Use your California Way2Go Card to make purchases & get cash back at MasterCard® merchants
- No Monthly Maintenance Fees & Get Cash at any MasterCard® bank teller or ATM location
- Unlimited 24/7 online access to your CA Child Support Card balance and transaction history
- Customer service is available 24/7 by contacting the Toll-Free Way2Go MasterCard® Phone Number
Contact California Way2Go Card Customer Service
For questions related to the Way2Go California Debit MasterCard® for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com.
For International callers, please contact Customer Service using the phone number listed on the back of your card or call 866-569-4494. Way2Go Card California Customer Service is available 24 hours a day, 7 days a week, 365 days a year.
You can call CA Way2Go Card Customer Service to do the following:
- Report a lost or stolen CA Way2Go Card
- Check your CA Child Support Card balance
- Change your PIN
- Review transaction history
- Register a complaint about your Way2Go Card
- Questions about card usage
- Questions about international card usage
California Child Support Phone Number
For questions related to your CA Child Support payments, please contact California Child Support Services. You can contact them by calling the CA Child Support Customer Service phone number at 1-866-901-3212. In addition, you can contact your County’s Child Support Office by calling their phone number at 1-866-901-3212.
How to Activate California Way2Go Debit MasterCard®
To activate your California Way2Go Debit MasterCard® and start receiving your Child Support payments, call the toll-free phone number at 844-318-0740. You can also activate your California Child Support Card through the GoProgram Mobile App. Click here to download the Way2Go App for Apple Store or Google Play.
Activate your Way2Go California Child Support Card by creating a 4-digit Personal Identification Number (PIN) for your Go Program account.
To create your 4-digit PIN, you will be asked to provide:
- California Way2Go Debit MasterCard® Number
- Last 4-digits of your Social Security Number (SSN)
- Date of Birth (MM/DD/YYYY)
Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN). You will be asked to enter your PIN a second time for verification.
Please note: You cannot access or receive your child support payments until you have successfully activated your Way2Go Card and registered your PIN.
California Way2Go Debit MasterCard® Fraud Prevention
Occasionally the Way2Go fraud prevention team may call you to verify if a specific transaction. If they do call you, they will NEVER ask for your Social Security Number (SSN) or PIN number. Do not provide that information to anyone over the phone.
If you are unsure if a call is legitimate, hang up and call the Way2Go toll-free customer service phone number at 844-318-0740. They will be able to verify if the information request pertaining to your California Child Support Card is legitimate.
Way2Go Card California Balance Check
To access your Way2Go California Card balance and transaction history, please login your California Way2Go Card online account. To login, visit the CA Child Support Debit Card Login Page on the Go Program website at www.goprogram.com.
You can check your Way to Go Card to get the current balance of your California Child Support benefits and transaction history. There are three ways to check your Way2Go Card CA balance – online, by phone, or in-person.
To find out how to check your CA Child Support Card balance, follow the instructions provided below:
Check CA Child Support Card Balance Online
To check your California Way2Go Card balance, please login to your Child Support Debit Card online account. To login and access your current Child Support payments balance, visit the California GoProgram Account Login Page.
Check Way2Go Card California Balance by Phone
To check the balance on your California Child Support Card, please call the toll-free Way2Go Card Customer Service phone number at 844-318-0740.
Check CA Child Support Debit Card Balance In-Person
You can check your Way2Go California Debit Card balance in-person at any Comerica Bank or MoneyPass ATM location. To find an ATM location near you, click one of the links provided below:
For help with your Way2Go Card California payments including child support payment schedule, online account login, and card transaction fees and service charges, then continue reading below.
For help with your Way2Go Card California for Child Support benefit payments, continue reading below.
Way2Go Card California Login
If you need help logging into your CA Way2Go Card account to access your child support payments online, follow the instructions provided below.
- Visit the California Go Program website at www.goprogram.com.
- Enter your Way2Go Card California User ID Information
- Click the green “Login” button to be taken to your CA Child Support Card online account
You can also access your Way2Go Card California online account via your Apple or Android smartphone app.
For more help logging into your CA Way2Go online account on the Go Program website, please contact Way2Go Card Customer Service by calling them at 1-844-318-0740.
CA Child Support Card Login
If you are currently receiving California Child Support Payments and need help logging into your online account, we can help. Your CA Child Support Card online account can be used to manage your user profile, manage your electronic payment card account (Way2Go Card California), manage direct deposit, and repay an overpayment.
Login your CA Child Support Card Online Account by visiting the California Child Support Login Page. Once on the page, enter your username and password to gain access to your child support payments.
If this is your first time using the California Child Support website, you must first create an account. You can do so by clicking the “Register Here” link on the page.
For help logging in your CA Child Support Services online account, please contact 1-866-901-3212. They will provide you with step-by-step instructions to successfully login your online CA Child Support Debit Card online account and access your payments.
California Child Support Payment Schedule
Your California Child Support payments are available on your Way2Go California MasterCard® account within 48 hours of the payable week approved by the California Child Support Services (CSS).
For questions regarding your California child support payments including deposit date, deposit amount, and more, please contact your CSS caseworker for help.
To find out how much you can expect to receive in CA Child Support benefits, use the California Child Support Calculator.
CA Child Support Card Help
In addition, you can also visit the California Child Support Services Website with questions or about your Child Support benefits. To contact California Child Support Customer Connect, call their Customer Service phone number at 1-866-901-3212.
Way2Go Card California ATM Cash Withdrawal Fees
Avoid Transaction fees and Service charges with your California Child Support Debit MasterCard® by using “in-network” MoneyPass and Comerica Bank ATM locations or MasterCard® Bank Tellers for cash withdrawals.
The California Way2Go Card provides unlimited FREE ATM Cash Withdrawals per month at in-network ATM locations.
The Way2Go California MasterCard® provides one (1) FREE ATM Cash Withdrawal at “out-of-network” ATM locations per month. After your one free, you are charged a $0.75 fee for each ATM Cash Withdrawal at “out-of-network” ATM locations.
For Bank Teller Cash Withdrawals, the Way2Go Card California provides FREE unlimited bank teller withdrawals at MasterCard® Member Bank or Credit Union teller windows.
Way2Go California Card Transaction Fees & Charges
Additional fees associated with your California Way2Go Debit MasterCard® include:
- $0.75 fee for each out-of-network ATM Cash Withdrawal after your one (1) free per month
- $15.00 fee for expedited replacement card delivery
There are NO Fees for Way2Go Card California online balance inquiries or transaction history requests, reoccurring bank account transfers, in-network ATM transactions, point-of-sale purchase transactions, cardholder alerts, or deposit notifications.
How to Avoid Fees with the CA Child Support Card
The best ways to avoid fees with your California Child Support Debit Card is to:
- Get Free Cash Back with your purchase at MasterCard® approved merchant locations
- Make ATM Cash Withdrawals at in-network ATM locations
- Check your Way2Go Card California balance online at GoProgram.com
- Make cash withdrawals at MasterCard Credit Union or Bank Tellers
Haven’t Received the California Way2Go Card?
If you’ve been approved for the California Child Support Card, but it’s been more than 10-business days and you still have not received your Way2Go Card in the mail, here’s what you should do:
- Contact Go Program Way2Go Card Services at 844-318-0740
- Reach out to your California Child Support Services Caseworker
- Call the California CSS Customer Service phone number at 1-866-901-3212
How to get a new California Child Support Card
If your CA Way2Go Card has been lost, stolen, or damaged, you will need to submit a request for a replacement card. To get a new CA Child Support Card, call the California Way2Go Customer Service phone number at 844-318-0740.
California Way2Go Debit MasterCard® Fraud & Scams
Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information.
We will never request any of your personal information such as Social Security Number, Way2Go Card Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.
Being informed is your best defense. If you believe your CA Child Support Card account has been compromised, please call California Child Support Card Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your California Child Support payments.
Way2Go California Card Expiration
The California Way2Go Card by Debit MasterCard® is good for three (3) years. If your card is about to expire, a new CA Child Support Card will be mailed to you 30-days before the expiration date listed on your card.
If your mailing address has changed since your card was issued, call the Way2Go Card California Customer Service phone number at 844-318-0740. You can also login your CA Child Support Card online account on the Way2Go Card website to update your mailing address. Your new CA Way2Go Card cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your child support payments.
California Way2Go Child Support Card Help
For questions on your California Way2Go Debit MasterCard® for Child Support, please let us know in the comments section. If you still have an EPPICard for CA Child Support payments, get more information on your California EPPICard, here.
If you are also receiving California Unemployment Insurance (UI) payments, check out our information on the California EDD Card for Unemployment.