Customer Service complaints about EPPICard has become commonplace. If you have an EPPICard and have been unable to get customer service on the phone, welcome to the club. We have received hundreds of emails complaining about EPPICard customer service and how it is almost impossible to get them to answer the phone. Some have called for weeks with no response. Those who have been lucky to get through are given the run around or get disconnected before they are able to speak with a representative.
This is not going to change unless cardholders take action. Here is how:
Each state has contracted out their eppicard service and support to a company called Affiliated Computer Services, or ACS. If you are not getting the services you deserve regarding issues with your eppicard, you should contact your state specific agency that is responsible for managing the contract with ACS and file a complaint. That may be your unemployment Insurance Agency or Child Support Agency. If they get enough complaints, that will push them to get ACS to improve it’s eppicard customer service and management of the eppicard program. It may just be that the state is not aware of the issues customers are experiencing with their eppicards – therefore by filing a formal complaint, you can begin to get some action.
8 thoughts on “EPPICard Customer Service – Can’t Get Them on the Phone”
why is it so hard to get get my info. for my money in my account in wisconsin its just awful
I have been trying to change my address for almost a YEAR!! All customer service numbers have no way of speaking to a person and the local number is no longer in service! TERRIBLE SERVICE!
I want to get online to check my account activity but am unable to figure out how. I have tried everything I think. I am from Wisconsin
Please Help, I need my statements.
I would love to speak with a human, not a computer. I’m trying to update my email address, so that I can start receiving notices.
For some odd read you have to put in the incorrect information to speak with a live agent
Using the customer Service Line is useless.key word “CUSTOMER SERVICE….I have been trying to change my address for months and can not get anyone to answer. My advice is to provide your employees with phones or make an option automated service for change of address.
I haven’t received any type of assistance from the state of Utah (child support/unemployment, etc..) since 2010 when I moved to California. My child that received support from Utah is now 21. My old card expired in 2013, I believe, but for some reason, I just received a new Eppicard in the mail to my California residence that was never given to the State of Utah. Of course the balance is 0.00 so why even send me a new card? I’m confused and can’t seem to get any answers!
Comments are closed.