Customer Service complaints about EPPICard has become commonplace. If you have an EPPICard and have been unable to get customer service on the phone, welcome to the club. We have received hundreds of emails complaining about EPPICard customer service and how it is almost impossible to get them to answer the phone. Some have called for weeks with no response. Those who have been lucky to get through are given the run around or get disconnected before they are able to speak with a representative.
This is not going to change unless cardholders take action. Here is how:
Each state has contracted out their eppicard service and support to a company called Affiliated Computer Services, or ACS. If you are not getting the services you deserve regarding issues with your eppicard, you should contact your state specific agency that is responsible for managing the contract with ACS and file a complaint. That may be your unemployment Insurance Agency or Child Support Agency. If they get enough complaints, that will push them to get ACS to improve it’s customer service and management of the eppicard program. It may just be that the state is not aware of the issues customers are experiencing with their eppicards – therefore by filing a formal complaint, you can begin to get some action.