The Way2Go Card Alabama by Debit MasterCard® is the safe and convenient electronic payment system for receiving Alabama Unemployment Insurance (UI) payments. The Alabama Department of Labor (ADOL) has implemented the electronic payment system to reduce fraud and provide recipients with immediate access to their unemployment payments. For help with your Alabama Way2Go Prepaid MasterCard®, also known as the AL Vantage Card, then continue reading below.

Alabama Way2Go Card - AL Vantage Unemployment Debit Card

Way2Go Card Alabama (Way2Go Alabama Prepaid Debit MasterCard®)

  • Alabama Debit MasterCard® can be used worldwide, anywhere MasterCard® is accepted
  • FDIC Insured and PIN protected for a secure way to access your Alabama Unemployment Payments
  • Use your AL Vantage Card to make purchases & get FREE cash back at any MasterCard® merchant
  • No Monthly Maintenance Fees & Get Cash fast at any MasterCard® bank teller or MoneyPass ATM
  • Unlimited 24/7 online access to your Alabama Unemployment Card balance and transaction history
  • Customer service is available 24/7 by contacting the Toll-Free Unemployment Card Phone Number

How to Contact Way2Go Alabama Customer Service

If you have questions about your Way 2 Go Card Alabama unemployment insurance payments and want to speak with a live customer service representative, we can help. Way2Go Alabama Customer Service is available to assist you 24 hours a day, 7 days a week, 365 days a year.

You can call customer service to do the following:

  • Report a lost or stolen Alabama Way 2 Go Card
  • Check your AL Vantage Card balance
  • Change your 4-digit PIN
  • Review your transaction history
  • Register a complaint about your AL Way2Go Card
  • Ask questions about card usage
  • Questions about international card usage

Way2Go Card Alabama Customer Service Number

For questions related to the Way2Go Card Alabama, you can call the Way2Go Card Alabama Customer Service number toll-free at 1-833-888-2779. You can also visit your Alabama Unemployment Debit Card account online on the Way2Go Card website at

Additionally, you can send an email to the Alabama DOL if you have questions about your Way2Go Card at  [email protected].

For International callers, please call the number listed on the back of your AL Vantage Way2Go Card.

How to Activate the Alabama Way2Go Prepaid MasterCard®

To activate your Alabama Way2Go Debit MasterCard® and start receiving your Unemployment Insurance (UI) payments, call the toll-free phone number at 1-833-888-2779. You can also activate your AL Vantage Unemployment Card through the GoProgram Mobile Application on your smart phone. Click here to download the Way2Go Card Alabama App for Apple Store or Google Play.

Activate your Way to Go Card Alabama by creating a 4-digit Personal Identification Number (PIN) for your Go Program account.

To create your 4-digit PIN, you will be asked to provide:

    • Alabama Way2Go Debit MasterCard® Number
    • Last 4-digits of your Social Security Number (SSN)
    • Date of Birth (MM/DD/YYYY)

Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN). You will be asked to enter your PIN a second time for verification.

Please note: You cannot access or receive your unemployment benefits until you have successfully activated your Way2Go Card and registered your PIN.

Way2Go Alabama Debit MasterCard® Fraud Prevention

Occasionally the Way2Go fraud prevention team may call you to verify if a specific transaction. If they do call you, they will NEVER ask for your Social Security Number (SSN) or PIN number. Do not provide that information to anyone over the phone.

If you are unsure if a call is legitimate, hang up and call the Way2Go toll-free customer service phone number at 1-833-888-2779. They will be able to verify if the information request pertaining to your Alabama Way2Go Card is legitimate.

Alabama Way2Go Card Balance Check

To access your Alabama Way 2 Go Debit Card balance and transaction history, please login your AL Vantage Card online account. To login and access your Alabama unemployment benefits, visit the Alabama Way2Go Login Page on the Go Program website at

You can check your Way to Go Card to get the current balance of your Alabama unemployment benefits and transaction history. There are three ways to check your Way2Go Card Alabama balance – online, by phone, or in-person.

To find out how to check your AL Vantage Way2Go Card balance, follow the instructions provided below:

Check AL Way2Go Card Balance Online

To check your Alabama Way2Go Card balance, please login to your Way2Go online account. To login and access your current card balance, visit the Alabama GoProgram Account Login Page.

Check Way to Go Card Alabama Balance by Phone

To check the balance on your Alabama Way2Go Prepaid Mastercard, please call the toll-free Way2Go Card Customer Service phone number at 1-833-888-2779.

Check Alabama Way 2 Go Card Balance In-Person

You can check your AL Way to Go Card balance in-person at any MoneyPass or Comerica Bank ATM location. To find a MoneyPass ATM near you, click here. To find a Comerica ATM near you, click here.

For more help getting your Alabama Unemployment benefits balance, check out our article here.

In addition, for help with your Alabama Way2Go Prepaid Mastercard including Way2Go Card balance, unemployment payment schedule, online account login, and ATM fees, then continue reading below.

For help with your Way2Go Card Alabama for Unemployment benefits and payments, continue reading below.

Way2Go Card Alabama Login

If you need help logging into your AL Way2Go Card account to access your benefit payments online, follow the instructions provided below.

  • Visit the Alabama Go Program website at
  • Enter your Way2Go Card User ID Information
  • Click the green “Login” button to be taken to your Way2Go Alabama online account

You can also access your Way2Go Card Alabama online account via your Apple or Android smartphone app.

For more help logging into your Alabama Way2Go Card online account on the Go Program website, check out our Alabama Way2Go Card Login Guide. We provide you with step-by-step instructions to successfully login your online Alabama Way2Go Card account and access your unemployment payments online.

Alabama Unemployment Benefits Payment Schedule

Your Alabama Unemployment benefits are available on your Way2Go Alabama Debit MasterCard® account within 48 hours of the payable week approved by the Alabama Department of Labor. Your AL Unemployment Compensation payments are posted in accordance with DOL monthly and weekly payment cycles.

Please note that you MUST certify your unemployment benefits each week in order to have them added to your Alabama Unemployment Debit Card.

For questions regarding your Alabama unemployment payments including deposit date, deposit amount, and more, please contact your DOL caseworker for help.

Alabama Unemployment Benefits Help

For help with your Alabama Unemployment benefits, you can submit a request to the Alabama Unemployment Compensation Help Center via email with questions about your unemployment benefits. In addition, you can contact the Alabama Department of Labor by calling their Customer Service phone number at 800-361-4524 or 334- 956-5870.

Way2Go Card Alabama ATM Cash Withdrawal Fees

Avoid Transaction fees and Service charges with your Alabama Way2Go Prepaid MasterCard® by using “in-network” MoneyPass ATMs and MasterCard® Bank Tellers for cash withdrawals.

The Alabama Debit MasterCard® provides FREE Unlimited ATM Cash Withdrawal per month at in-network MoneyPass ATM locations.

Click here to find an Alabama Way2Go Debit Card approved MoneyPass ATM location near you.

ATM Cash Withdrawals at an “out-of-network” ATM are subject to a $1.30 per transaction fee.

For Bank Teller Cash Withdrawals, the Alabama Unemployment Debit MasterCard® provides FREE Unlimited Bank Teller Cash Withdrawals at any MasterCard Member Bank location.

For transactions outside of the United States, there is a 2% fee of the transaction amount for each International ATM Cash Withdrawal. This does not include any International ATM fees that may apply.

Alabama Way2Go Prepaid Debit MasterCard® Transaction Fees & Charges

Additional fees associated with your Alabama Debit MasterCard® include:

  • $0.35 fee for each call to Automated Customer Service that exceeds your eight (8) FREE per month
  • $1.00 fee each month for account inactivity that exceeds 12 months
  • $1.30 fee for each ATM Cash Withdrawal at Out-of-Network ATM locations
  • $4.00 card replacement fee with standard delivery (7-10 business days)
  • $15.00 fee for expedited Debit MasterCard replacement and delivery (3-5 bus. days)

There are NO Fees for Way2Go Card Alabama online balance inquiries or transaction history requests, ATM or POS denials, point-of-sale purchase transactions, or deposit notifications.

How to Avoid Alabama Debit MasterCard® Fees

The best ways to avoid fees with your Way2Go Alabama MasterCard® is to:

  • Get Free Cash Back with your purchase at MasterCard® approved merchant locations
  • Make ATM Cash Withdrawals at MoneyPass ATM locations or MasterCard bank tellers
  • Make balance inquiries at MoneyPass ATMs or online by using your Way2Go account

Haven’t Received the Alabama Way2Go Card?

If you’ve been approved for Alabama Unemployment benefits, but it’s been more than 10-business days and you still have not received your Way2Go Card Alabama in the mail, here’s what you should do:

  • Contact Go Program Way2Go Card Services at 1-833-888-2779
  • Reach out to your Alabama Department of Labor Caseworker
  • Call the Alabama Unemployment Customer Service phone number at 800-361-4524

Alabama Way2Go Debit MasterCard® Fraud & Scams

Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information.

We will never request any of your personal information such as Social Security Number, Way2Go Card Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.

Being informed is your best defense. If you believe your Alabama Unemployment Way2Go Card account has been compromised, please call Alabama Unemployment MasterCard® Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your Alabama unemployment benefit payments.

Way2Go Card Alabama Unemployment Expiration

The Alabama Way2Go Card by Debit MasterCard® is good for three (3) years. If your card is about to expire, a new Way2Go Card will be mailed out to you approximately 30-days before the expiration date listed on your card.

If your mailing address has changed since your card was issued, call the Customer Service phone number at 1-800-361-4524 or click here to find out how to update your address. Your new Alabama Unemployment Debit MasterCard® cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your Alabama Unemployment benefit payments.

Way2Go Card Alabama Help

For questions on your Alabama Way2Go Debit MasterCard® for Unemployment Insurance Payments, please let us know in the comments section. If you need additional help with your Way2Go Card Alabama, visit our AL Vantage Card for Unemployment Guide.

For more information on your Alabama Debit MasterCard® for Unemployment benefits payments, check out our Alabama Unemployment Login and Card Balance article.

If you are also receiving Child Support payments in Alabama, get help and information with our complete Alabama Child Support Card Guide.



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