The Ohio Debit MasterCard® is the safe and convenient electronic payment system for receiving Cash Benefit and TANF payments. The Ohio Department of Job and Family Services (DJFS) implemented the electronic payment system to reduce fraud and provide recipients with immediate access to their Cash Benefit payments. For help with your Ohio Debit MasterCard®, continue reading below.
The Ohio Cash Benefits Card currently serves the following Ohio programs:
- Ohio Works First
- Works First Work Allowance
- Refugee Cash Assistance
- Disability Financial Assistance
Ohio EPPICard (Ohio Debit MasterCard®)
- Ohio Debit MasterCard® can be used worldwide, anywhere MasterCard® is accepted
- FDIC Insured and PIN protected for a secure way to access your Ohio Cash Benefit Payments
- Use your Ohio Cash Benefits Card to make purchases & get free cash back at any MasterCard® merchant
- No Monthly Maintenance Fees & Get Cash at any MasterCard® bank teller or Alliance One and PNC ATM location
- Unlimited 24/7 online access to your Ohio MasterCard® balance and transaction history
- Customer service is available 24/7 by contacting the Toll-Free Debit MasterCard® Phone Number
How to Contact Ohio Debit MasterCard
For questions related to the Ohio EPPICard (Ohio Debit MasterCard®) for Cash Benefits, call their toll-free Customer Service phone number at 1-866-320-8822. You can also visit them online at www.eppicard.com.
For International callers, please contact Customer Service at 1-866-771-6981. Ohio EPPICard Customer Service is available 24 hours a day, 7 days a week, 365 days a year.
You can call customer service to do the following:
- Report a lost or stolen EPPICard
- Check your balance
- Change your PIN
- Review transaction history
- Register a complaint about your Ohio EPPICard
- Questions about card usage
- Questions about international card usage
How to Activate Ohio Debit MasterCard
To activate your Ohio Debit MasterCard® for Cash Benefits and TANF payments, call the toll-free phone number at 1-866-320-8822 to set up your PIN and start using your card today.
Before you can create your 4-digit PIN, you will be asked to provide:
- Ohio Debit MasterCard® Number
- Last 4-digits of your Social Security Number
- Date of Birth (MM/DD/YYYY)
Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN). You will be asked to enter your PIN a second time for verification.
Please note: You cannot receive cash benefit payments until you have successfully activated your card and registered your PIN.
Ohio Debit MasterCard Balance Check
To access your Ohio EPPICard balance and transaction history, please login your Ohio Cash Benefit Card online account. To login, visit your the OH EPPICard Account home page here.
For more help with your Ohio EPPICard including online account login, payment schedule, and transaction fees, then continue reading below.
For help with your Ohio EPPICard for Cash Assistance payments, continue reading below.
Ohio Cash Benefit Card Account Login
If you need help logging into your Ohio EPPICard account, read our article on EPPICard Ohio Login.
Ohio Cash Benefits & TANF Payment Schedule
Ohio cash benefit payments are available in your Ohio Debit Mastercard® account for use on the banking day after your payment is deposited, received and processed.
If you have questions about your Ohio Cash Benefit or TANF payments, including when your payments will be deposited to your EPPICard™, please contact the Ohio Department of Job and Family Services (DJFS). To contact the Ohio DJFS, call their Customer Service phone number at 1-866-244-0071.
Ohio Debit MasterCard ATM Cash Withdrawal Fees
Avoid Transaction fees and Service charges with your Ohio Debit MasterCard® by using “in-network” PNC and Alliance One ATMs or MasterCard® Bank Tellers for cash withdrawals.
The Ohio Debit MasterCard® provides one (1) FREE ATM Cash Withdrawal per month at in-network PNC and Alliance One ATM locations. Any PNC and Alliance One ATM Cash Withdrawals over your one free monthly withdrawal will incur a $0.75 fee.
Any ATM Cash Withdrawal conducted at an out-of-network ATM is subject to a $0.75 per transaction fee.
For Bank Teller Cash Withdrawals, the Ohio Debit MasterCard® provides FREE unlimited bank teller withdrawals at MasterCard® Member Bank or Credit Union teller windows.
Ohio Debit MasterCard Transaction Fees & Charges
Additional fees associated with your Ohio Debit MasterCard® include:
- $0.40 fee for every out-of-network ATM balance inquiry
- $0.40 fee for each in-network ATM balance inquiry after your one (1) free per month
- $0.25 fee for every customer service call that exceeds your ten (10) free per month
There are NO Fees for purchases at merchant locations with PIN or signature, cash back, online account inquiries, deposit notifications and cardholder alerts.
How to Avoid Ohio Debit MasterCard Fees
The best ways to avoid fees with your Ohio Debit MasterCard® is to:
- Get Free Cash Back with your purchase at MasterCard® approved merchant locations
- Make ATM Cash Withdrawals at Alliance One & PNC ATM locations
- Check your Ohio MasterCard® EPPICard balance online
Ohio EPPICard Fraud & Scams
Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information.
We will never request any of your personal information such as Social Security Number, EPPICard Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.
Being informed is your best defense. If you believe your Ohio EPPICard account has been compromised, please call Ohio Debit MasterCard® Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your Ohio Cash Benefits payments.
Ohio Debit MasterCard Expiration
The Ohio Debit MasterCard® is good for three (3) years. If your card is about to expire, a new Ohio Debit MasterCard® will be mailed out to you approximately 30-days before the Expiration Date listed on your card.
If your mailing address has changed since your card was issued, call the Customer Service hotline (1-866-320-8822) or click here to find out how to update your address. Your new Ohio Debit MasterCard® cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your Ohio Cash Benefits and TANF payments.
Ohio Cash Benefits and TANF Card Help
For more information on your Ohio Debit MasterCard® for Cash Benefits payments, check out our detailed Ohio Cash Benefits Card article.
If you are also receiving Child Support payments in Ohio, check out our information on the Ohio Child Support MasterCard.