The Florida VISA® Debit Card is the safe and convenient electronic payment system for receiving Unemployment Insurance payments. The state of Florida implemented this electronic payment system to reduce fraud and provide recipients with immediate access to their Unemployment payments. For help with your Florida EPPICard by VISA®, continue reading below.
For questions related to the Florida EPPICard (Florida VISA Debit Card) for Unemployment Insurance, call their toll-free Customer Service phone number at 1-888-898-3584. You can also visit them online at www.eppicard.com.
For International callers, please contact Customer Service at 1-866-601-2850. Florida EPPICard Customer Service is available 24 hours a day, 7 days a week, 365 days a year.
You can call customer service about the following issues:
To activate your Florida Unemployment Insurance EPPICard, call the toll-free Florida VISA Debit Card phone number at 1-888-898-3584. Before you can start using your card, you must register your 4-digit PIN.
You will also need to provide the following information when activating your Florida VISA Debit Card:
To access your Florida VISA Debit Card balance and transaction history, please login your Florida EPPICard online account. To login, visit your the Florida EPPICard Account Homepage here.
For more help with your Florida EPPICard including online account login, payment schedule, and transaction fees, then continue reading below.
For help with your Florida EPPICard for Unemployment payments, continue reading below.
If you need help logging into your Florida EPPICard account, read our article on EPPICard Florida Login.
Florida Unemployment payments are available in your Florida VISA® Debit Card account for use on the banking day after your payment is deposited, received and processed.
If you have questions about your Florida Unemployment Assistance, including when your payments will be deposited to your EPPICard™, please contact the Florida Department of Economic Opportunity. To contact the Florida Department of Economic Opportunity, call their Contact Center phone number at 1-800-297-0586 or 1-800-204-2418.
Avoid Transaction and Service fees with your Florida VISA® Debit Card by using “in-network” Wells Fargo and MoneyPass ATMs. There is a $2.25 per transaction fee for ATM Cash Withdrawals at “out-of-network” locations.
For transactions outside of the United States, there is a $2.25 fee for each International ATM Cash Withdrawal, plus a 3% currency conversion fee on all international purchases and ATM withdrawals.
Additional fees associated with your Florida VISA® Debit Card include:
Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing and phishing is a type of scam designed to steal your personal information.
We will never request any of your personal information such as Social Security Number, EPPICard Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.
Being informed is your best defense. If you believe your Florida EPPICard account has been compromised, please call Florida VISA® Debit Card Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your Florida Unemployment payments.
For more information on your Florida VISA® EPPICard for Unemployment Insurance payments, check out our detailed Florida Unemployment Card article.
If you are also receiving Child Support payments in Florida, be sure to check out our information on the Florida Debit MasterCard.
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