Key2Benefits NY for Unemployment

key2benefits ny debit card

Features & Benefits

  • Key2Benefits Debit Card can be used worldwide, anywhere MasterCard® is accepted
  • FDIC Insured and PIN protected for a secure way to access your New York Unemployment benefit payments
  • Use your NY Key2Benefits Debit Card to make purchases & get FREE cash back at any VISA® merchant
  • No Monthly Maintenance Fees & Get Cash fast at any MasterCard® bank teller or Key Bank or AllPoint ATM
  • Unlimited 24/7 online access to your New York Unemployment Debit Card balance and transaction history
  • Customer service is available 24/7 by contacting the Toll-Free Key2Benefits Customer Service Phone Number

Card Details Get Help

The Key2Benefits Debit Card by MasterCard® is the new safe and convenient electronic payment system for receiving New York Unemployment benefit payments. The New York State Department of Labor (NYS DOL) has implemented the electronic payment system to reduce fraud and provide recipients with immediate access to their unemployment payments. For help with your Key2Benefits NY Debit Card, also known as the New York Unemployment Debit Card, then continue reading below.

Contact Key2Benefits Customer Service

If you have questions about your New York Key2Benefits Debit Card for Unemployment benefit payments, we can help. Use the Key2Benefits Debit Card Customer Service phone number provided below to speak with a live customer service representative about your unemployment funds. 

Customer Service is available to assist you 24 hours a day, 7 days a week, 365 days a year.

Key2Benefits Customer Service Phone Number: 866-295-2955

You can call Customer Service to do the following:

  • Report a lost or stolen Key2Benefits NY Card
  • Check your New York Unemployment Debit Card balance
  • Change your 4-digit PIN
  • Review your transaction history
  • Register a complaint about Key2Benefits
  • Ask questions about card usage
  • Questions about international card usage

New York Unemployment Phone Number

For questions related to your New York Unemployment Debit Card benefits, please call the New York Unemployment Phone Number toll-free at 866-295-2955.

You can access your New York Unemployment Debit Card online account by visiting the Key Bank website at www.key.com or Key2Benefits Homepage.

Additionally, you can contact the New York Department of Labor about your Key2Benefits Unemployment payments by calling them at 888-209-8124.

For International callers, please call the number listed on the back of your card.

How to Activate the Key2Benefits Debit Card

To activate your Key2Benefits NY Card by Debit MasterCard® and start receiving your Unemployment benefit payments, you must first activate your card and set up a 4-digit Personal Identification Number (PIN). There are two ways to activate your Key2Benefits Debit Card – by phone or online.

To activate your New York Unemployment Debit Card online, please visit the Key Bank Key2Benefits website. After that, click the white “Activate Card” button located on the top-right of the page. Follow the steps to activate your Key2Benefits Debit Card and access your unemployment payments.

To activate your New York Unemployment Debit Card by phone, call the toll-free Key2Benefits phone number at 866-295-2955.

To create your 4-digit PIN, you will be asked to provide:

  • 16-digit Key2Benefits Debit Card Number
  • Last 4-digits of your Social Security Number (SSN)
  • Date of Birth (MM/DD/YYYY)



Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN). You will be asked to enter your PIN a second time for verification.

Please note: You cannot access or receive your unemployment benefits until you have successfully activated your Key2Benefits NY Card and registered your PIN.

New York Unemployment Debit Card Fraud Prevention

Occasionally the Key2Benefits Debit Card fraud prevention team may call you to verify a specific transaction. If they do call you, they will NEVER ask for your Social Security Number (SSN) or PIN number. Do not provide that information to anyone over the phone.

If you are unsure if a call is legitimate, hang up and call the Key2Benefits toll-free customer service phone number at 866-295-2955. They will be able to verify if the information request pertaining to your Key2Benefits NY Card is legitimate.

Key2Benefits Debit Card Balance Check for Unemployment

To access your current New York Unemployment Debit Card balance and transaction history, please log into your Key Bank online account. To login and access your New York unemployment benefit payments, visit the Key2Benefits Debit Card Login Page on the Key2Benefits website.

You can check your Key2Benefits NY to get the current balance of your New York unemployment benefits and transaction history. If you are unable to check your Key2Benefits NY balance online, there are two additional ways to retrieve your unemployment card balance.

To find out how to check your New York Unemployment Debit Card balance, follow the instructions provided below:

Check your New York Unemployment Card Balance by Phone

To check the balance on your New York Unemployment Debit Card, please call the toll-free Key2Benefits NY Customer Service phone number at 866-295-2955.

Check your Key2Benefits NY Balance In-Person

You can check your New York Unemployment Debit Card balance in-person at any Key Bank or AllPoint ATM location. To find an ATM location near you, use the links provided below:

Get more help with your Key2Benefits Debit Card balance by following our step-by-step instructions here.

Key2Benefits Debit Card Tracker

Still haven’t received your Key2Benefits Debit Card for New York unemployment benefits? You can now track your Key2Benefits Debit Card on the Key Bank website. To track your NY Key2Benefits Card, use this link and enter the requested information. You will receive an update to see if your Key2Benefits NY Card has been mailed.

In addition, for help with your New York Unemployment Card including Key2Benefits NY balance, unemployment payment schedule, Key Bank online account login, and ATM fees, then continue reading below.

For additional help with your Unemployment Debit Card, check out the list of Key2Benefits frequently asked questions.

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Key2Benefits NY for Unemployment Help

For help with your New York Key2Benefits Debit Card for Unemployment benefit payments, continue reading below.

Key2Benefits NY Login

If you need help logging into your NY Key2Benefits Debit Card account to access your unemployment payments online, follow the instructions provided below.

  • Visit the New York Key Bank website and Key2Benefits Login Page here.
  • Enter your Key2Benefits Card User ID and Password Information
  • Click the blue "Continue" link to be taken to your Key2Benefits NY online account
  • You can also access your New York Unemployment Debit Card online account via your Key Bank smartphone app.

    For more help completing the Key2Benefits NY Login, follow our step-by-step Key2Benefits NY Login Instructions here.

    If this is your first time using the Key2Benefits Debit Card online account on the Key Bank website, you will first need to create your account before you can access your NY unemployment benefit payments.

    Create a NY Key2Benefits Debit Card Online Account for Unemployment Payments

    To access your Key2Benefits NY payments, please follow the instructions provided below on how to create a Key Bank online account.

  • Visit the New York Key Bank website and Key2Benefits Login Page here.
  • Click the "New User? Enroll Now" link located below the Login
  • Enter your 16-digit Key2Benefits Debit Card Number, 4-Digit PIN, and Card Security Code. When complete, click the "Continue" button
  • To verify your Identity, you must provide your Social Security Number (SSN) and Date of Birth
  • Proceed by creating your New York Key2Benefits Debit Card User ID and Password information for account login
  • Set-up the Security Questions for your Unemployment Debit Card Account
  • Once set-up is complete, you can now login your Key2Benefits NY online account
  • For more help creating your Key2Benefits NY online account, read our Key2Benefits NY Account Help Instructions.

    New York Unemployment Benefits Payment Schedule

    Your New York Unemployment benefits are available on your Key2Benefits Debit Card account within 48 hours of the payable week approved by the NYSDOL. Your New York Unemployment Insurance payments are posted in accordance with your scheduled monthly and/or weekly payment cycles.

    For questions regarding your New York unemployment payments including deposit date, deposit amount, and more, please contact your Key2Benefits caseworker for more help.

    New York Unemployment Benefits Help

    For help with your New York Unemployment benefits, you can contact the New York Department of Labor Customer Service via phone by calling their toll-free phone number at 888-209-8124.

    Key2Benefits Debit Card ATM Cash Withdrawal Fees

    Avoid Transaction fees and Service charges with your New York Unemployment Debit Card by MasterCard® by using "in-network" Key Bank and AllPoint ATM locations for cash withdrawals.

    The Key2Benefits Debit Card provides FREE Unlimited ATM Cash Withdrawals per month at in-network ATM locations.

    In addition, you can use your Key2Benefits NY Card to make cash withdrawals and transactions at MasterCard® member bank tellers and credit union locations.

    The New York Unemployment Debit Card provides FREE Unlimited Bank Teller Cash Withdrawals at any MasterCard Member Bank or Credit Union location.

    ATM Cash Withdrawals at an "out-of-network" ATM location is subject to a $1.50 per transaction fee.

    For transactions outside of the United States, there is a 3% conversion fee of the transaction amount for each International Debit Transaction. In addition, each International ATM Withdrawal incurs a $3.00 per transaction fee.

    To get a complete list of all the Key2Benefits Debit Card Transaction fees and charges, continue reading below.

    NY Key2Benefits Debit Card Transaction Fees & Charges

    Additional fees associated with your New York Unemployment Debit Card include:

  • $1.50 fee for each cash withdrawal at an "out-of-network" ATM location
  • $3.00 fee each international ATM withdrawal
  • 3% transaction fee for each international currency conversion
  • $5.00 fee for each card replacement that exceeds your one (1) FREE per year
  • $15.00 fee for expedited card replacement and overnight delivery
  • There are NO Fees for Key2Benefits NY Card online balance inquiries or transaction history requests, domestic ATM or POS denials, point-of-sale purchase transactions, or deposit notifications.

    How to Avoid Key2Benefits Debit Card Fees

    The best ways to avoid fees with your New York Unemployment Debit Card is to:

  • Get Free Cash Back with your purchase at MasterCard® approved merchant locations
  • Make ATM Cash Withdrawals at "in-network" ATM locations or MasterCard member bank tellers
  • Make balance inquiries at domestic ATMs or online by using your Key2Benefits account
  • New York Unemployment Debit Card Fraud & Scams

    Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information.

    We will never request any of your personal information such as Social Security Number, Key2Benefits Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.

    Being informed is your best defense. If you believe your New York Unemployment Debit Card account has been compromised, please call the New York Unemployment Claims Phone Number at 888-209-8124 as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your Key2Benefits Debit Card and unemployment benefit payments.

    Key2Benefits Debit Card Expiration

    The Key2Benefits Debit Card by MasterCard® is good for three (3) years. If your card is about to expire, a new New York Unemployment Card will be mailed out to you approximately 30-days before the expiration date listed on your card.

    If your mailing address has changed since your card was issued, call the Customer Service phone number at 888-209-8124 to update your address. Your new Key2Benefits Card cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your New York Unemployment benefit payments.

    New York Key2Benefits Card Help

    For additional questions on your New York Unemployment Debit Payments, please let us know in the comments section below. article.

    If you have a New York EPPICard for Unemployment benefits and need help with your card and accessing your unemployment benefits, check out our New York EPPICard Guide.