Way2Go Card Michigan for Child Support

Way2Go Card Michigan for Child Support

Features & Benefits

  • Way2Go Card Michigan by Debit MasterCard® can be used worldwide, anywhere MasterCard® is accepted
  • FDIC Insured and PIN protected for a secure way to access your MI Child Support Payment
  • Use your Michigan Child Support Card to make purchases & get cash back at MasterCard® merchants
  • No Monthly Maintenance Fees & Get Cash at any MasterCard® bank teller or ATM location
  • Unlimited 24/7 online access to your Michigan Way2Go Card balance and transaction history
  • Customer service is available 24/7 by contacting the Toll-Free Way2Go MasterCard® Phone Number

Card Details Get Help

Way2Go Card Michigan (Michigan Child Support Card)

The Michigan Way2Go Card by Debit MasterCard® is the safe and convenient electronic payment system for receiving Child Support payments. The Michigan Department of Health and Human Services (MDHHS) implemented the electronic payment system to reduce fraud and provide recipients with immediate access to their Child Support payments. For help with your Michigan Child Support Card, continue reading below.

How to Contact Michigan Way2Go Card Customer Service

For questions related to the Michigan Way2Go Prepaid MasterCard® for Child Support benefits, call their toll-free Customer Service phone number at 844-649-9843. You can also visit the Michigan Child Support Debit Card Program website online at www.goprogram.com.

For International callers, please contact Customer Service using the phone number listed on the back of your card. Way2Go Michigan Customer Service is available 24 hours a day, 7 days a week, 365 days a year.

You can call Michigan Way to Go Card Customer Service to do the following:

  • Report a lost or stolen MI Way2Go Card
  • Check your balance Way2Go Card Michigan
  • Change your PIN
  • Review transaction history
  • Register a complaint about your MI Way to Go Card
  • Questions about card usage
  • Questions about international card usage

Michigan Child Support Phone Number

For questions related to your Michigan Child Support payments, please contact the Michigan Department of Health and Human Services Child Support Offices. You can speak with a live customer service representative about your Child Support payments by calling the toll-free MI Child Support Phone Number at 866-540-0008.

In addition, you can call the Michigan Department of Human Services Customer Service Phone Number toll-free at 1-877-543-2660.

How to Activate Michigan Way to Go Card

To activate your Michigan Way to Go Card and start receiving Child Support payments, call the toll-free Way2Go Card MI Child Support Number at 844-649-9843. You can also activate your Michigan Child Support Card through the GoProgram Mobile App. Click here to download the Way2Go App for Apple Store or Google Play.

Activate your Way2Go Card Michigan by creating a 4-digit Personal Identification Number (PIN) for your Go Program account.

To create your 4-digit PIN, you will be asked to provide:

  • Michigan Way2Go Debit MasterCard® Number
  • Last 4-digits of your Social Security Number (SSN)
  • Date of Birth (MM/DD/YYYY)


Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN). You will be asked to enter your PIN a second time for verification.

Please note: You cannot access or receive your child support payments until you have successfully activated your Michigan Way2Go Card and registered your PIN.

Michigan Way2Go Prepaid MasterCard® Fraud Prevention

Occasionally the Way2Go fraud prevention team may call you to verify if a specific transaction. If they do call you, they will NEVER ask for your Social Security Number (SSN) or PIN number. Do not provide that information to anyone over the phone.

If you are unsure if a call is legitimate, hang up and call the Way2Go toll-free customer service phone number at 844-649-9843. They will be able to verify if the information request pertaining to your Michigan Child Support Card is legitimate.

Way2Go Michigan Card Balance Check

To access your Michigan Way2Go Card balance and transaction history, please login your Michigan Child Support Card online account. To login, visit the Way2Go Card Michigan Login Page on the Go Program website at www.goprogram.com.

For help with how to check your MI Way to Go Card balance and access your Michigan Child Support benefits and transaction history, follow the instructions provided below.

Way 2 Go Card Michigan Balance Check Instructions

There are three ways to check your Michigan Child Support Card balance – online, by phone, or in-person. Follow the step-by-step instructions provided below on how to check your balance using each method.

Check Michigan Child Support Card Balance Online

To check your Michigan Way2Go Card balance, please login to your Child Support Debit Card online account. To login and access your current Child Support payments balance, visit the Michigan GoProgram Account Login Page.

Check MI Way2Go Card Balance by Phone

To check the balance on your Michigan Child Support Card, please call the toll-free MI Way2Go Card Customer Service phone number at 844-649-9843.

Check Way2Go Michigan Balance In-Person

You can check your Way 2 Go Michigan Debit Card balance in-person at any MoneyPass ATM location. To find a MoneyPass ATM location near you, click here.

For help with your Way2Go Card Michigan and child support payments including payment schedule, online account login, and card transaction fees and service charges, then continue reading below.

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Way2Go Card Michigan for Child Support Help

For help with your Way2Go Card Michigan for Child Support benefit payments, continue reading below.

Way2Go Card Michigan Login

If you need help logging into your MI Way2Go Card account to access your child support payments online, follow the instructions provided below.

  • Visit the Michigan Go Program website at www.goprogram.com.
  • Enter your Michigan Way2Go Card User ID Information
  • Click the green "Login" button to be taken to your Michigan Child Support Card online account
  • You can also access your MI Child Support Card online account via your Apple or Android smartphone app.

    For more help with your Way2Go Card Michigan login on the Go Program website, please contact MI Way to Go Card Customer Service by calling 1-844-649-9843.

    Michigan Child Support Login

    If you are currently receiving Michigan Child Support and need help logging into your online account, we can help. Your MI Child Support online account can be used to manage your user profile, manage your electronic payment card account (Way2Go Card Michigan), manage direct deposit, repay an overpayment, and make a payment.

    Login your MI Child Support Card Online Account by visiting the Michigan Child Support Login Page. Once on the page, click the "User Login" link, then enter your Michigan Child Support User ID. After that, click the "Login" button to gain access to your Michigan Child Support account.

    If this is your first time using the Michigan Child Support website, you must first create an account. You can do so by clicking the "New to the Website? Register Here" link on the page - located below the login.

    For help logging in your MI Child Support online account, please contact the Michigan DHHS Child Support Offices at 866-540-0008. They will provide you with step-by-step instructions to successfully login your online account.

    Michigan Child Support Payment Schedule

    Your MI Child Support payments are available on your Michigan Way2Go Card account within 48 hours of the payable week approved by the Michigan Department of Health and Human Services (DHHS).

    For questions regarding your Michigan child support payments including deposit date, deposit amount, and more, please contact your child support caseworker for help.

    Michigan Child Support Card Help

    In addition, you can visit the Michigan Child Support Website with questions about your benefit payments. To contact theMichigan Child Support Offices, call their Customer Service phone number at 866-540-0008.

    Way2Go Card Michigan ATM Cash Withdrawal Fees

    Avoid Transaction fees and Service charges with your MI Child Support Card by using "in-network" AllPoint ATM locations or MasterCard® Bank Tellers for cash withdrawals.

    The Michigan Way2Go Card provides unlimited FREE ATM Cash Withdrawals per month at in-network ATM locations. You can withdraw a maximum of $500.00 in one calendar day.

    The MI Way2Go Prepaid MasterCard® has a $1.50 per transaction fee for ATM Cash Withdrawals at "out-of-network" ATM locations.

    For Bank Teller Cash Withdrawals, the Way2Go Card Michigan provides FREE unlimited bank teller withdrawals at MasterCard® Member Bank or Credit Union teller windows.

    Michigan Way2Go Card Transaction Fees & Charges

    Additional fees associated with the Way to Go Card MI include:

  • $5.00 fee for each Michigan Way2Go Card replacement
  • $10.00 fee for expedited 3-5 business day replacement card delivery
  • There are NO Fees for Michigan Way to Go Card online balance inquiries or transaction history requests, recurring bank account transfers, in-network ATM transactions, point-of-sale purchase transactions, cardholder alerts, or deposit notifications.

    How to Avoid Fees with the Way 2 Go Card Michigan

    The best ways to avoid fees with your Michigan Child Support Card is to:

  • Get Free Cash Back with your purchase at MasterCard® approved merchant locations
  • Make ATM Cash Withdrawals at in-network AllPoint ATM locations
  • Check your Way2Go Card Michigan balance online at GoProgram.com
  • Make cash withdrawals at MasterCard Credit Union or Bank Tellers
  • Haven't Received the Michigan Way2Go Card?

    If you've been approved for the Michigan Child Support Card, but you still haven't received your Way2Go Card in the mail after 10-business days, then here's what you should do:

  • Contact Go Program Way2Go Card Services at 1-844-649-9843
  • Reach out to your Michigan Child Support Caseworker
  • Call the Michigan DHHS Customer Service phone number at 1-877-543-2660
  • How to get a new Michigan Child Support Card

    If your Way2Go Card Michigan has been lost, stolen, or damaged, you will need to submit a request for a replacement card. To get a new MI Way2Go Card, call the Michigan Way2Go Customer Service phone number at 1-844-649-9843.

    Michigan Way2Go Debit MasterCard® Fraud & Scams

    Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information.

    We will never request any of your personal information such as Social Security Number, Way2Go Card Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.

    Being informed is your best defense. If you believe your Michigan Child Support Card has been compromised, please call Michigan Child Support Card Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your Michigan Child Support payments.

    Way2Go Michigan Card Expiration

    The Michigan Way2Go Card by Debit MasterCard® is good for three (3) years. If your card is about to expire, a new CA Child Support Card will be mailed to you 30-days before the expiration date listed on your card.

    If your mailing address has changed since your card was issued, call the Way2Go Card Michigan Customer Service phone number at 1-844-649-9843.

    Additionally, you can login your MI Way to Go Card online account on the GoProgram website to update your mailing address.

    Your new Michigan Way2Go Card cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your child support payments.

    Michigan Way2Go Child Support Card Help

    For questions on your Michigan Way2Go Debit MasterCard® for Child Support, please let us know in the comments section. We are happy to provide you with help.

    If you have additional questions related to your Way2Go Card Michigan, please let us know in the comments section below. We’re happy to help answer those for you!