• http://www.eppicard.com veronica

    The help people you call to try n get a new card are so rude!!!I am just trying to get a new card because mine expired and its impossible! they asked me all these stupid questions and I didn’t understand what the hell he was asking and they refused to let me speak to a supervisor! I gave them my social and address they had on file so I don’t understand why they are giving me such a hard time! I guess I get no new card and I cant use money that belongs to my kids all because they say they don’t know if its really me..lol really? what more do you want as proof and then the questions they ask are questions that I don’t know answers to because they don’t make sense!!!!!ugh so annoyed!!!

    • Veronica

      I’m trying to change my address…don’t know what number to call. I’ve tried what’s above, but it’s all automated. What number did you call?

  • Bianca

    With my mothers card we can usually rent movies from this thing called red box & now it won’t let us & I called her card & it said she did have money what could be wrong!?

    • Shyanha

      I can’t use it at gas stations. Some places just don’t work with it for some reason.

  • http://batman-news.com sissywoman

    Why is it so difficult to speak to a customer service rep? The phone prompts you to check balance and other things but won’t let me talk to a rep. It took me many phone calls and a web search to figure out what to do, which was do absolutely NOTHING. Just keeping waiting until it sends you through to someone or kicks you off the phone. Once I finally got to someone she was very rude when I suggested a prompt to talk to a human.