EPPICard complaints about customer service issues has been on the increase lately. When we reviewed the volume of emails received from readers, the number one issue was that EPPICard customer service is unresponsive. When card holders call the toll free number, they end up with the auto-reply system and it’s impossible to get a live person. Some of the auto response options do not even provide an option to talk to a live person. This has left many customers frustrated – unable to get their questions answered, including questions relating to Card Replacement, Card Cancellation, Change of Address, Overdraft Questions, Username and Password Issues, Security Block on Cards and Statement issues among others.