EPPICard Complaints: Bad Customer Service


EPPICard Complaints

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Bad Customer Service from EPPICard?

EPPICard complaints about customer service issues has been on the increase lately. When we reviewed the volume of emails received from readers, the number one issue was that EPPICard customer service is unresponsive. When card holders call the toll free number, they end up with the auto-reply system and it’s impossible to get a live person. Some of the auto response options do not even provide an option to talk to a live person. This has left many customers frustrated – unable to get their questions answered, including questions relating to Card Replacement, Card Cancellation, Change of Address, Overdraft Questions, Username and Password Issues, Security Block on Cards and Statement issues among others.

Have you experienced Good or Bad Customer Service with Eppicard? Please comment about your experience with EPPICard customer service below.

  • http://www.eppicard.com veronica

    BAD BAD BAD SERVICE!!!!THEY REFUSED TO LET ME SPEAK TO A SUPERVISOR AND TRANSFERRED ME TO SOME IDIOTS WHO ASKED ME STUPID QUESTIONS I DIDN’T UNDERSTAND AND THE GUY HAD THE NERVE TO TELL ME…WELL ITS A SIMPLE QUESTION! WELL NOT FOR ME U DUMB ASS! THEY ARE SO RUDE ABOUT IT! ALL I WANT IS A NEW CARD AND I GAVE THEM MY SOCIAL AND THE ADDRESS THEY HAD ON FILE! WHY ARE THEY GIVING ME SUCH A HARD TIME?! THIS IS MY KIDS MONEY!! IF THEY ARE THAT UNHAPPY WITH THE JOB THAT THEY DO THEY SHOULD QUIT!

  • Kelly Colley

    UNABLE TO GET A LIVE PERSON!!! Card had plenty of money on it but when my childs orthodontist tried to run charges on the card it kept getting declined. I tried EVERY single option under the automated system and could never get anyone. HORRIBLE CUSTOMER SERVICE!!!!!!!!

  • Maria Wiskur

    I am having a very hard time trying to reach a live person!! I recently changed my last name and need to get it corrected on my EPPIcard. I don’t know how to make this change.

  • KAREN HERNANDEZ

    I AM SO UNHAPPY WITH THE EPPI CARD! THERE IS NEVER A REAL PERSON TO SPEAK TO. THE WEBSITE IS TOTAL TRASH. I HAVE TO RE-REGISTER MY CARD EVERYTIME I TRY TO SIGN ON. I WISH CALIFORNIA WOULD GO BACK TO THE OLD CARD SYSTEM. I CANT BELIVE BANK OF AMERICA IS EVEN A PART OF THIS SHAM!

  • lynn

    i lost my card, when i call the toll free number (which i have done over 25 times now, i put in all my info. and at the very end they tell me they can not verify my account . Then i get disconnested. How do i get a new card ?????

    • Cherrie Roth

      Call the number but do NOT put in any info…it will keep repeating…then after 8 or 10 times will finally kick u to a live person. The guy I got was extremely rude too. My caseworker is calling Columbus.

      • 191145

        Thanks for the tip ! It took only 4 times for me. This is a BIG money racket !

  • Brenda

    can not get into the eppicard website…forgot user name and password…plus debit card will not allow me access to withdrawl money