If you need Eppicard Change of Address instructions, we can help. For most people, changing address on their Eppicard can become quite a challenge. This is due to the fact that most card holders are not used to accessing their EPPICard Account online so when they have to perform a transaction that can easily be done with online help, it becomes a frustrating process.
Eppicard Change of Address Instructions
The first step in changing the address on your EPPICard is to visit your state’s Eppicard page and locate the customer service number. Click here to get to the main website. Once you get to the website and you locate your state’s main page, you have to pick the right card page. If your state offers both the EPPICard Child Support Card and the EPPICard Unemployment Benefits Card, then you need to select the page that applies to you. On that page, you will see a link to “Toll-Free Customer Service”. Call the number provided and follow the prompts to talk to a live customer service person. They will be able to help you change your address. If you are unable to get a live person, click here for help in getting someone on the phone.
If your card is about to expire, EPPICard will mail you a replacement card within 30 days before the card expires. But you have to have your current address on the account because the US Postal Service is instructed NOT to forward EPPICard mail to a forwarding address. So, if you have not updated your current address on the account and your card has expired, the first step is to call customer service and update your address before a new card can be mailed to you. There is NO way around this.
A lot of card holders have reported problems with getting customer service on the phone to change address on their card. Our advice is to keep trying using some of the techniques we have shared on the customer service page. You would think that since it is so hard to get someone on the phone, EPPIcard will at least allow users to change their address online. But we suspect that due to fraud concerns (and due to the fact that cardholders have become targets for fraud), they feel it is safer to have you call customer service, verify your identity before you change the address on the account. Until they change this process, this is what you have to do to get your address updated on your account.