The Pennsylvania EPPICard by Debit MasterCard® is the safe and convenient electronic payment system for receiving Child Support payments. Commonwealth of Pennsylvania Department of Human Services (DHS) implemented the electronic payment system as a better way to receive your Pennsylvania child support payments. The Pennsylvania Child Support Card reduces fraud and provides recipients with immediate access to their payments. For help with your Pennsylvania Debit MasterCard®, continue reading below.
Pennsylvania EPPICard (Commonwealth of Pennsylvania Debit MasterCard®)
- Pennsylvania MasterCard® can be used worldwide, anywhere Debit MasterCard® is accepted
- No Fees to use your Pennsylvania Debit MasterCard® on purchases & FREE cash back at MasterCard® merchants
- FDIC Insured and PIN protected for a secure way to access your Pennsylvania Child Support Payments
- No Monthly Maintenance Fees & Get Cash fast at any MasterCard® bank teller or MoneyPass ATM
- Six (6) FREE calls each month to the Customer Service Interactive Voice Response system
- Unlimited 24/7 online access to your Pennsylvania Child Support balance and transaction history
- Customer service is available 24/7 by contacting the Toll-Free MasterCard® Debit Card Phone Number
How to Contact Pennsylvania Debit MasterCard®
For questions related to the Pennsylvania EPPICard (Pennsylvania Debit MasterCard®) for Child Support payments, call their toll-free Customer Service phone number at 1-800-304-1669. You can also visit them online at www.eppicard.com.
For International callers, please call 1-801-567-5342 to contact Pennsylvania EPPICard Customer Service. They are available to assist you 24 hours a day, 7 days a week, 365 days a year.
You can contact Pennsylvania EPPICard Customer Service to do the following:
- Report a lost or stolen PA EPPICard
- Check your PA EPPICard balance
- Change your 4-digit PIN
- Review your transaction history
- Register a complaint about your EPPICard
- Ask questions about your card usage
- Inquire about international card usage
How to Activate the Pennsylvania Child Support Card by Debit MasterCard®
To activate your Pennsylvania EPPICard by Debit MasterCard® for Child Support payments, call the toll-free phone number at 1-800-304-1669. You will be asked to register your 4-digit Personal Identification Number (PIN) before you can start using your card.
To create your PIN, you will be asked to provide:
- Pennsylvania Debit MasterCard® Number
- Last 4-digits of your Social Security Number
- Date of Birth (MMDDYYYY)
Once complete, you will be asked to select your four (4) digit Personal Identification Number (PIN) by typing into the phone. You will be asked to enter your PIN a second time for verification.
Please note: You cannot receive child support payments until you have successfully activated your card and registered your PIN.
Pennsylvania EPPICard Online Balance Check
To access your Child Support balance and transaction history online, please login your PA EPPICard account. To login, visit the PA EPPICard website and follow the instructions provided below.
PA EPPICard Login
To login your PA EPPICard online account to access your Pennsylvania Child Support payments, visit the account homepage at eppicard.com/paedcclient. Once on the PA EPPICard account homepage, enter your User ID on the left-side of the page and click the “Login” button. After that, enter your Pennslyvania EPPICard Password to be logged into your account.
For more help with your Pennsylvania EPPICard including online account login, payment schedule, and transaction fees, then continue reading below.
For help with your Pennsylvania EPPICard for Child Support payments, continue reading below.
Pennsylvania EPPICard Login
If you need help logging into your Pennsylvania EPPICard account, read our article on EPPICard Pennsylvania Login.
Pennsylvania Child Support Payment Schedule
Pennsylvania Child Support payments are available in your Pennsylvania EPPICard account on the banking day after your payment is received, deposited, and processed.
Your PA Child Support payments are posted in accordance with monthly and weekly payment cycle. If you have questions about your Pennsylvania Child Support, including your payment cycle, please contact the Pennsylvania Department of Human Services (DHS). To contact the Pennsylvania DHS, call their Customer Service phone number at 1-877-727-7238.
Pennsylvania Debit MasterCard® ATM Cash Withdrawal Fees
To avoid Transaction fees and Service charges with your Pennsylvania EPPICard by Debit MasterCard®, use “in-network” MoneyPass ATMs or MasterCard® Bank Tellers for cash withdrawals.
The Pennsylvania Debit MasterCard® provides one (1) FREE ATM Cash Withdrawals per month at in-network MoneyPass ATM locations. Any in-network ATM Cash Withdrawals over your one free per month will incur a $1.10 fee per transaction.
Cash Withdrawals at an out-of-network ATM are subject to a fee of $1.10 per transaction, plus an additional surcharge fee.
For Bank Teller Cash Withdrawals, the Pennsylvania Debit MasterCard® provides one FREE unlimited Bank Teller Cash Withdrawals at any MasterCard Member Bank or Credit Union location.
For transactions outside of the United States, there is a fixed 3% fee on the amount of the transaction for each International ATM Cash Withdrawal.
Pennsylvania Child Support Card by Debit MasterCard® Transaction Fees & Charges
Additional fees associated with your Pennsylvania Debit MasterCard® include:
- $0.50 fee for each balance inquiry at out-of-network ATM locations
- $0.25 fee for each call to Customer Service that exceeds your six (6) free calls per month
- $5.00 card replacement fee outside of your allotted one (1) free card replacement per year
- $15.00 fee for expedited Debit MasterCard replacement and delivery (3-5 days)
How to Avoid Pennsylvania Debit MasterCard® Fees
The best ways to avoid fees with your Pennsylvania Debit MasterCard® is to:
- Get Free Cash Back with your purchase at MasterCard® approved merchant locations
- Make ATM Cash Withdrawals at MoneyPass ATM locations
- Make balance inquiries at in-network ATM locations or online by using your PA EPPICard account
Pennsylvania EPPICard Fraud & Scams
Please be aware that there are current reports of phishing emails, cell phone text messages, and vishing phone calls that are intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information.
We will never request any of your personal information such as Social Security Number, EPPICard Number or PIN through our website. We highly recommend that you DO NOT respond to requests like these.
Being informed is your best defense. If you believe your Pennsylvania EPPICard account has been compromised, please call Pennsylvania Debit MasterCard® Customer Service as soon as possible. Submitting a request to report your card as lost or stolen will help to protect your Pennsylvania Child Support payments.
Pennsylvania Debit MasterCard® Expiration
The Pennsylvania Debit MasterCard® is good for three (3) years. If your card is about to expire, a new Pennsylvania Debit MasterCard® will be mailed out to you approximately 30-days before the Expiration Date listed on your card.
If your mailing address has changed since your card was issued, call the Customer Service hotline (1-800-304-1669) or click here to find out how to update your address. Your new Pennsylvania Debit MasterCard® cannot be forwarded to your new address. If they do not have your correct address, you may experience delays in receiving your Pennsylvania Child Support payments.
Pennsylvania Unemployment Card Help
If you are also receiving Pennsylvania Unemployment, Worker’s Compensation, and SWIF payments in Pennsylvania, visit our article to get help and information on the Pennsylvania EPPICard for Unemployment.
